John Silvan in

John Silvan

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Chief Executive Officer at SentiSum
📍 Wandsworth, England, United Kingdom

Sharad Khandelwal is the Founder and CEO of SentiSum, a company he established to revolutionize customer experience with AI. Leveraging his background in machine learning from University College London and extensive software development experience, he is passionate about replacing outdated CX tools and simplifying how brands analyze customer feedback.

Originally from India, Sharads journey into entrepreneurship was fueled by a passion for building solutions to complex problems. He is deeply committed to his vision, a trait demonstrated early on when he sold a personal property to fund his advanced computing education in London, which became a key stepping stone in his career.

He once sold his flat to fund his Masters degree at University College London (UCL).

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Current Role
Chief Executive Officer
Job Level
Leadership
Location
Wandsworth, England, United Kingdom
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Priorities

Topics John cares about

AI in Customer Service
He founded SentiSum to apply his machine learning background to solving customer experience problems, believing AI can uncover deep, actionable insights from customer support data.
Voice of the Customer
Advocates for unifying all customer feedback channels—from support tickets to reviews—to understand the root cause of issues and proactively improve service.
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Career

Work history

Chief Executive Officer
SentiSum
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