John Silvan

Energizer
DISC Type : I

Chief Executive Officer at SentiSum

Wandsworth, England, United Kingdom

Overview

Sharad Khandelwal is the Founder and CEO of SentiSum, a company he established to revolutionize customer experience with AI. Leveraging his background in machine learning from University College London and extensive software development experience, he is passionate about replacing outdated CX tools and simplifying how brands analyze customer feedback.

Originally from India, Sharads journey into entrepreneurship was fueled by a passion for building solutions to complex problems. He is deeply committed to his vision, a trait demonstrated early on when he sold a personal property to fund his advanced computing education in London, which became a key stepping stone in his career.

He once sold his flat to fund his Masters degree at University College London (UCL).

Personality Overview

Imaginative

Enthusiastic

Informal

They are not always early adopters but can be pursuaded by leveraging strong relationships.  Unlike C or D types, they are vocal with their opinions but not so much with their questions. They are friendly, approachable and love to make new connections.

Topics They Care About

AI in Customer Service
He founded SentiSum to apply his machine learning background to solving customer experience problems, believing AI can uncover deep, actionable insights from customer support data.
Voice of the Customer
Advocates for unifying all customer feedback channels—from support tickets to reviews—to understand the root cause of issues and proactively improve service.
SaaS Entrepreneurship
Sharad has a classic founder's story, building SentiSum's initial product himself and leading the company through the 500 Startups accelerator program.

Media Appearances

John has no verified media appearances

Work History

Chief Executive Officer at SentiSum

Education

John has no verified education history

More Information

Social Presence :

Prographics :

Exp : N/A Location : Wandsworth, England, United Kingdom Job Level : Leadership Designation : Chief Executive Officer at SentiSum
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Insights For Selling To John

During A Call Or A Meeting

DO's

  • Use phrases like ‘people will love’, ‘massive impact’ etc.
  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.
  • Invite them for a lunch or a drink/coffee

DONT's

  • Don’t push them to make a decision too fast, let them get comfortable first
  • Avoid cutting into their flow
  • Avoid ifs and buts, don’t talk too much about the risks etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with John is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from John

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will John move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can John take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And John

Personality Compatibility


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