Johnny Phillips Jr

Inspirer
DISC Type : id

Operations Manager at Mole Lake Casino, Lodge & Event Center

Crandon, Wisconsin, United States

Overview

Johnny is an experienced Operations Manager specializing in the casino and hospitality industry. He focuses on aligning people, processes, and performance to deliver exceptional guest experiences while maintaining financial discipline and regulatory compliance. He earned an Associates degree from Nicolet College.

He holds a deep respect for the veteran community and advocates for understanding the challenges they may face. Johnny is also passionate about professional development and community impact, actively promoting regional leadership conferences and networking opportunities in the Northwoods area.

He recalls a colleague once humorously dubbing the Compliance department the "Profit Prevention Team" as he was building it from scratch.

Personality Overview

Decisive

Generous

Fast Adopter

They measure a product on its merit but can be influenced by strong testimonials.  They don’t mind taking a stand if they believe in something. They respond well to objective pitches but also attach some value to relationships.

Topics They Care About

Casino Operations
His career centers on leading casino, hospitality, and event operations with a focus on efficiency, financial controls, and guest experience.
Regulatory Compliance
He has direct experience building a compliance department from its inception and ensuring adherence to Tribal, Federal, and State gaming regulations.
Leadership Development
Actively promotes and supports professional growth and positive leadership, as shown by his involvement in the Northwoods Women’s Leadership Conference.

Media Appearances

Johnny has no verified media appearances

Work History

4-2025
Operations Manager at Mole Lake Casino, Lodge & Event Center
1-2025 - 1-2026
Interim General Manager at Mole Lake Casino Lodge and Event Center
5-2024 - 1-2025
Operations Manager at Mole Lake Casino Lodge and Event Center
7-2021 - 6-2023
Internal Compliance Manager at Mole Lake Casino Lodge and Event Center
11-2018 - 7-2021
Assistant General Manager at Mole Lake Casino Lodge Conference Center

Education

2019 - 2023
Associate's degree from Nicolet College
2018 - 2018
Education details unavailable from UNLV Executive Development Program

More Information

Social Presence :

Prographics :

Exp : 16 Location : Crandon, Wisconsin, United States Job Level : Middle Designation : Operations Manager at Mole Lake Casino, Lodge & Event Center
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Insights For Selling To Johnny

During A Call Or A Meeting

DO's

  • Focus on the big picture and the strategic value of your product
  • Acknowledge their status and position during the conversation
  • Keep your pitch focused on the impact but insert some anecdotes into it

DONT's

  • Don’t keep repeating the same information, it could make them impatient
  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don't be unorganized, be prepared for the pitch

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Johnny is

  • Product value plays a big role, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Johnny

  • If they do not firmly believe in you, they will refuse without hesitation.

Insights For Deal Planning

    How fast (or slow) will Johnny move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Johnny take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Johnny

Personality Compatibility


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