Jonathan Jongkind in

Jonathan Jongkind

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Director of Customer Success Adoption at KnowBe4
📍 London, England, United Kingdom

Jonathan is a driven Customer Success leader at KnowBe4 with over 10 years of people management experience. He specializes in helping customers maximize SaaS value from start-up through acquisition phases. Holding a law degree from the University of Kent, he is recognized for his expert advice and high integrity.

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Experience
8 Years
Current Role
Director of Customer Success Adoption
Job Level
Mid-senior
Location
London, England, United Kingdom
Personality Overview

How Jonathan shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Jonathan cares about

Cybersecurity Awareness
He actively promotes the latest in cybersecurity awareness, including new training programs, AI-native attack simulations, and reports on phishing trends.
Customer Success Tech
He has direct experience implementing and building automated workflows in Customer Success platforms like ChurnZero to enhance team efficiency and impact.
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Career

Work history

1-2025
Director of Customer Success Adoption
KnowBe4
1-2023 - 12-2024
Director of Customer Success
Egress, a KnowBe4 company
9-2019 - 1-2023
Customer Success Team Manager
Egress, a KnowBe4 company
11-2018 - 9-2019
Head of Global Customer Services
Egress, a KnowBe4 company
6-2011 - 6-2012
IT and Library Support Desk Assistant
Information Services, University of Kent
In the press

Media appearances

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Education
2009 - 2012
Bachelor of Laws (LLB)
University of Kent
2007 - 2009
5 A-Levels
Hills Road Sixth Form College
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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