Jonathan Mingorance Fernándes in

Jonathan Mingorance Fernándes

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Senior PAY Customer Success Manager at Remote
📍 Greece

Jonathan is a Senior Customer Success Manager at Remote, specializing in global payroll, HR tech, and process optimization for clients across EMEA, APAC, and the Americas. Drawing on his degree from the Universidad de Granada, he excels at turning complexity into clarity. Colleagues describe him as dedicated, motivating, and proactive.

Alongside his role, Jonathan is a passionate content creator, developing "30-Second Success Tips" for modern customer leaders. This side project allows him to share his expertise and build a community around customer success best practices, merging his professional skills with a creative outlet.

Unique fact: He actively creates content focused on strategic communication, teaching CSMs how to frame updates for clients to achieve maximum impact.

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Experience
9 Years
Current Role
Senior PAY Customer Success Manager
Job Level
Middle
Location
Greece
Personality Overview

How Jonathan shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Jonathan cares about

Customer Success
His core professional function and the central theme of his content creation, focusing on strategies for senior-level CSMs and leadership.
Global Payroll & HR
A key area of expertise within his current role at Remote, where he serves as a trusted advisor on complex multi-product relationships.
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Career

Work history

6-2025
Senior PAY Customer Success Manager
Remote
2-2023 - 6-2025
Customer Success Manager - EMEA
Remote
1-2022 - 2-2023
Customer Success Consultant
Epignosis learning technologies
10-2019 - 12-2021
Customer Success Associate
Epignosis learning technologies
5-2017 - 12-2019
Marketing and Communication Manager (Remote)
Fagor Commercial
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2014 - 2015
Master
10 Online Training Center
2010 - 2015
Bachelor's degree
Universidad de Granada
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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