Jonathan Mingorance Fernándes

Enigma
DISC Type : DCI

Senior PAY Customer Success Manager at Remote

Greece

Overview

Jonathan is a Senior Customer Success Manager at Remote, specializing in global payroll, HR tech, and process optimization for clients across EMEA, APAC, and the Americas. Drawing on his degree from the Universidad de Granada, he excels at turning complexity into clarity. Colleagues describe him as dedicated, motivating, and proactive.

Alongside his role, Jonathan is a passionate content creator, developing "30-Second Success Tips" for modern customer leaders. This side project allows him to share his expertise and build a community around customer success best practices, merging his professional skills with a creative outlet.

Unique fact: He actively creates content focused on strategic communication, teaching CSMs how to frame updates for clients to achieve maximum impact.

Personality Overview

Persuasive & Assertive

Hard To Convince

Challenger

They are generally strong communicators and are not easy to convince.  They are likely to ask many questions and look heavily for supporting proof as well as information. They can sound friendly and charming but can quickly change gears to become inquisitive and probing

Topics They Care About

Customer Success
His core professional function and the central theme of his content creation, focusing on strategies for senior-level CSMs and leadership.
Global Payroll & HR
A key area of expertise within his current role at Remote, where he serves as a trusted advisor on complex multi-product relationships.
Content Creation
A self-identified passion where he produces content to help customer leaders, demonstrating his drive to educate and share knowledge.

Media Appearances

Jonathan has no verified media appearances

Work History

6-2025
Senior PAY Customer Success Manager at Remote
2-2023 - 6-2025
Customer Success Manager - EMEA at Remote
1-2022 - 2-2023
Customer Success Consultant at Epignosis learning technologies
10-2019 - 12-2021
Customer Success Associate at Epignosis learning technologies
5-2017 - 12-2019
Marketing and Communication Manager (Remote) at Fagor Commercial

Education

2014 - 2015
Master from 10 Online Training Center
2010 - 2015
Bachelor's degree from Universidad de Granada

More Information

Social Presence :

Prographics :

Exp : 9 Location : Greece Job Level : Middle Designation : Senior PAY Customer Success Manager at Remote
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Insights For Selling To Jonathan

During A Call Or A Meeting

DO's

  • Let them lead the discussion, create opportunities for them to speak if they are not very forthcoming
  • Be prepared for a mix of questions and inquisitiveness, answer them in the tone in which they have been asked
  • Use a combination of data as well as stories for your pitch, a ppt might not be necessary

DONT's

  • Avoid long presentations and just 'high-level' value proposition, dive into the details
  • Avoid making offhand commitments, understand the root of their concerns first
  • Don’t try to rush them into a decision, provide all necessary information first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jonathan is

  • Proven value, strong objective evidence are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Jonathan

  • They are practical and friendly, but can give a clear response with a little prodding

Insights For Deal Planning

    How fast (or slow) will Jonathan move?

  • They like to be detailed, so unless they develop strong conviction, they can take their time to arrive at decisions
  • Can Jonathan take some risk or not?

  • They evaluate their decisions systematically and do not take risks that often, unless you can get them to develop strong conviction

You And Jonathan

Personality Compatibility


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