Jonathan Toy

Observer
DISC Type : ic

IT Manager at Ichor Systems, Inc.

San Francisco Bay Area, United States

Overview

Jonathan is a detail-oriented Senior IT Manager with a strong background in service desk management, process improvement, and business analysis. He holds key industry certifications, including ITIL Foundation and MCSA: Windows Server 2012, highlighting his technical and procedural expertise.


He is a Microsoft Certified Solutions Associate (MCSA), specializing in Windows Server 2012.

Personality Overview

Example Seeker

Curious

Assertive

They are likely to ask many questions and look heavily for supporting information.  They are generally strong communicators and are not easy to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

IT Service Management
Holds an ITIL Foundation certification and has extensive experience managing service desks, helpdesk queues, and ensuring SLA compliance across multiple companies.
Process Improvement
His career shows a consistent focus on enhancing efficiency, from analyzing metrics for service improvement to developing new processes and workflow diagrams.
Microsoft Technologies
Holds an MCSA: Windows Server 2012 certification and lists Microsoft as a company of interest, indicating deep knowledge of its enterprise solutions.

Media Appearances

Jonathan has no verified media appearances

Work History

4-2020
IT Manager at Ichor Systems, Inc.
3-2018 - 3-2020
IT Manager at The Trust for Public Land
2-2015 - 4-2017
Process and Service Improvement Lead at AECOM
6-2009 - 2-2015
Pacific Northwest Service Delivery Manager at URS Corporation

Education

Jonathan has no verified education history

More Information

Social Presence :

Prographics :

Exp : 15 Location : San Francisco Bay Area, United States Job Level : Middle Designation : IT Manager at Ichor Systems, Inc.
URL has been copied!

Insights For Selling To Jonathan

During A Call Or A Meeting

DO's

  • Persuade objectively how your product will help them achieve their goals
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.
  • Build rapport, it will come handy to handle hard questions later

DONT's

  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t try to rush them into a decision, provide all necessary information first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jonathan is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Jonathan

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Jonathan move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Jonathan take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Jonathan

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.