Jonathan Toy in

Jonathan Toy

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IT Manager at Ichor Systems, Inc.
📍 San Francisco Bay Area, United States

Jonathan is a detail-oriented Senior IT Manager with a strong background in service desk management, process improvement, and business analysis. He holds key industry certifications, including ITIL Foundation and MCSA: Windows Server 2012, highlighting his technical and procedural expertise.

He is a Microsoft Certified Solutions Associate (MCSA), specializing in Windows Server 2012.

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Experience
15 Years
Current Role
IT Manager
Job Level
Middle
Location
San Francisco Bay Area, United States
Personality Overview

How Jonathan shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Jonathan cares about

IT Service Management
Holds an ITIL Foundation certification and has extensive experience managing service desks, helpdesk queues, and ensuring SLA compliance across multiple companies.
Process Improvement
His career shows a consistent focus on enhancing efficiency, from analyzing metrics for service improvement to developing new processes and workflow diagrams.
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Career

Work history

4-2020
IT Manager
Ichor Systems, Inc.
3-2018 - 3-2020
IT Manager
The Trust for Public Land
2-2015 - 4-2017
Process and Service Improvement Lead
AECOM
6-2009 - 2-2015
Pacific Northwest Service Delivery Manager
URS Corporation
In the press

Media appearances

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Education

Jonathan has no verified education history

Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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