Jordan Humber

Enthusiast
DISC Type : i

Customer Service Representative at UpToDate

Clinton, Massachusetts, United States

Overview

Jordan has no verified overview

Personality Overview

Story Driven

Non-Confrontational

Optimistic

Unlike D or C types, they are convinced more by stories and testimonials.  They are more about building relationships than just cutting deals. They tend to be agreeable by nature, so take their promises with a pinch of salt.


Topics They Care About

Jordan has no verified topics they care about

Media Appearances

Jordan has no verified media appearances

Work History

10-2022
Customer Service Representative at UpToDate
3-2020 - 10-2022
Administrator (Repair Dept) at Fowler High Precision
10-2018 - 2-2020
Customer Service Supervisor at Shutterfly, Inc.
1-2017 - 10-2018
Customer Service Lead at Shutterfly, Inc.
3-2015 - 1-2017
Customer Service Representative at Shutterfly, Inc.

Education

2002 - 2007
Bachelor's degree from University of Hartford
2009 - 2010
Professional Certificate from Boston University: Center for the Digital Imaging Arts

More Information

Social Presence :

Prographics :

Exp : N/A Location : Clinton, Massachusetts, United States Job Level : N/A Designation : Customer Service Representative at UpToDate
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Insights For Selling To Jordan

During A Call Or A Meeting

DO's

  • Invite them for a lunch or a drink/coffee
  • Speak from experience about success that the product has seen with other customers
  • Refer to interesting customer testimonials and stress on great customer experience

DONT's

  • Don’t be too formal with them, they trust informality more
  • Avoid overloading them with too much information
  • Don't be critical or challenge them openly, they can react defensively

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jordan is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Jordan

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Jordan move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Jordan take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Jordan

Personality Compatibility


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