Quantitative Research Lead & Analyst at Customer Management Practice
📍 Columbus, Ohio Metropolitan Area, United States
Jordan Zivoder is a Quantitative Research Lead at Customer Management Practice with over a decade of experience in market research. He specializes in combining survey research with machine learning to help executives make data-driven decisions. He holds a Bachelors from Washington & Jefferson College and a Masters from Cleveland State University.
Based in Columbus, Ohio, Jordan is a dog owner with two dogs. During his college years, he was an active member of the universitys baseball team, showcasing a blend of analytical skills and team-oriented discipline from a young age.
Unique fact: Jordan played collegiate baseball for the Washington & Jefferson College Presidents.
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Experience
14 Years
Current Role
Quantitative Research Lead & Analyst
Job Level
Mid-senior
Location
Columbus, Ohio Metropolitan Area, United States
Personality Overview
How Jordan shows up
Status Quo Seeker
Tough To Convince
Overcautious
They are thorough and always follow a systematic approach. They tend to have clarity about their needs and constraints, and are unlikely to over-promise. The only way to convince them is by showing them examples and ample proof.
Priorities
Topics Jordan cares about
AI in Customer Experience
Speaks on topics like CX AI, automation, and balancing self-service with human support to enhance the customer and agent experience.
Quantitative Analysis
His core expertise involves synthesizing data into insights for executives, focusing on improving customer and employee experiences through quantitative methodologies.
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Career
Work history
3-2022
Quantitative Research Lead & Analyst
Customer Management Practice
6-2020 - 3-2022
Manager, Advanced Analytics
Genpact
3-2018 - 6-2020
Associate Director, Market Research & Insights
The Ohio State University
6-2016 - 3-2018
Senior Market Research Analyst
The Ohio State University
10-2014 - 6-2016
Market Research Analyst
Cleveland Clinic
In the press
Media appearances
AI Reality Check | Jordan Zivoder (Quantitative Research Lead at Customer Management Practice). Featured in YouTube
Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.
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