Jorge Mussi
Login to view DISC.Jorge Mussi is a global automotive leader serving as the General Manager of After Sales for Toyota and Lexus in Brazil. His expertise lies in elevating customer experience and loyalty across a vast retailer network. With a career spanning three continents and an MBA from FGV, he is praised for his dynamic, multicultural approach to leadership.
Outside of his primary role, Jorge is passionate about thought leadership in his field. He recently co-authored the second edition of a book on customer experience, sharing his expertise on theory and practice. He also participates in industry discussions, such as appearing on automotive podcasts to share insights from his career.
Unique fact: He is a published co-author of a book titled "Experiência do Cliente na Teoria e Muita Prática" (Customer Experience in Theory and A Lot of Practice).
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