Jorissa N.

Commander
DISC Type : D

Member of The Supervisory Board at ABN AMRO Verzekeringen

Netherlands

Overview

Jorissa N. is the Chief Digital Officer at ABN AMRO Bank N. V. , responsible for global digital customer experience, innovation, and data analytics, including AI. An experienced entrepreneur and board member, she focuses on making digital interactions more human and client-based. Colleagues describe her as energetic, decisive, and passionate.

Her core professional passion is simplifying customers lives by removing friction from digital banking processes. She believes digitalization should help clients in a simpler, faster, and more personal way, turning customer value into organizational value.

Unique fact: Jorissa champions the concept of becoming a "liquid company"— an organization fluid enough to shift and adapt seamlessly with customer needs and market changes.

Personality Overview

Very Quick

Risk-Taker

Strong-Willed

They do not care very much about building rapport or relationships.  They put a lot of effort into ensuring personal success. They like to stay in control of the negotiation or defining of the terms.

Topics They Care About

Liquid Organization
A recent focus of hers, she advocates for companies to become fluid and adaptable, seamlessly shifting with customer needs, a topic she discussed with Forrester's CEO.
Human-Centered AI
As a key figure at ABN AMRO, she was involved in discussions on GenAI at the Adopt AI 2025 conference, emphasizing human-based design for technology.
Digital Customer Experience
Her primary career theme is improving the customer's life. Her role focuses on using digital channels to make banking simpler, faster, and more personal.

Media Appearances

ABN AMRO Bank N.V.'s Jorissa Neutelings on Balancing …. Featured in Apple Podcasts

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ABN AMRO Bank N.V.'s Jorissa Neutelings on Balancing Customer Experience and Security. Featured in Chief Digital Heroes Podcast (Podbean)

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ABN AMRO Bank N.V.'s Jorissa Neutelings on Balancing Customer Experience. Featured in Spotify

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Work History

7-2023
Member of The Supervisory Board at ABN AMRO Verzekeringen
12-2021
Chief Digital Officer (CDO) at ABN AMRO Bank N.V.
9-2021
Member of the Supervisory Board at DenkProducties
7-2019 - 1-2023
Advisory Board at AT Osborne
11-2018
member of the supervisory board at VVV Nederland

Education

9-2020 - 12-2020
Post Graduate Degree from Erasmus Economics & Business Executive Education
2018 - 2019
Behavorial & Cultural Governance Program from Nyenrode Business University

More Information

Social Presence :

Prographics :

Exp : 7 Location : Netherlands Job Level : Leadership Designation : Member of The Supervisory Board at ABN AMRO Verzekeringen
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Insights For Selling To Jorissa

During A Call Or A Meeting

DO's

  • Speak about competitive differentiation that your product offers
  • Make sure that you circle back fast on any action items, it wins their trust
  • Hold your ground without indulging in one-upmanship

DONT's

  • Do not back off when challenged, respond with a confident, objective answer instead
  • Don't try too hard to forge relationships with them
  • Avoid being too verbose

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jorissa is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Jorissa

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Jorissa move?

  • If convinced, they can reach decisions quite fast.
  • Can Jorissa take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Jorissa

Personality Compatibility


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