Jose Riveros Delgado
Login to view DISC.Jose Riveros Delgado is the Head of Customer Experience at Banco Ripley Chile, specializing in CX transformation using Lean and Design Thinking methodologies. An Industrial Engineer with an MBA from Universidad de Chile, he has a strong track record of improving customer satisfaction and engagement in the banking and insurance industries.
He shows a keen interest in the strategies of major global consumer brands, following companies like Procter & Gamble, Unilever, and The Coca-Cola Company. This suggests a passion for understanding B2C marketing and how large enterprises engage with their customers on a massive scale.
Unique fact: He holds a Black Belt in Six Sigma, showcasing his expertise in process improvement and quality management.
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