Joseph Miller in

Joseph Miller

Observer · DISC type ic
Head of US Mortgage Operations at City National Bank
📍 Carrollton, Texas, United States

Joseph is the Head of US Mortgage Operations at City National Bank, leveraging a 35+ year career in the lending industry. A thought leader with a BBA from the University of Iowa, he specializes in operations transformation, cost reduction, and enhancing client experiences through innovation and automation.

His expertise includes developing Robotic Process Automation (RPA) strategies to drive efficiency in lending operations.

Read the full overview →
Experience
35 Years
Current Role
Head of US Mortgage Operations
Job Level
Mid-senior
Location
Carrollton, Texas, United States
Personality Overview

How Joseph shows up

Curious
Assertive
Value Driven

They are generally strong communicators and are not easy to convince. They ask a lot of questions and rely heavily on information and collaterals. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Priorities

Topics Joseph cares about

Mortgage Operations
Leads end-to-end US Mortgage Operations, focusing on modernization, service, and quality for wealth, retail, and community lending partners.
Lending Automation
Has a 'laser focus' on fostering efficiency through innovation and automation, with past consulting experience in Robotic Process Automation strategies.
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Career

Work history

5-2025
Head of US Mortgage Operations
City National Bank
6-2022 - 5-2025
Head of Lending, IOA
Cognizant
3-2018 - 6-2022
Chief Operating Officer, Home Loans
Morgan Stanley
10-2015 - 3-2018
Executive Consultant
Joseph Miller
4-2013 - 9-2015
SVP, Vendor Operations Executive
Bank of America
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
Bachelor of Business Administration (BBA)
University of Iowa
Social presence
in
Behavioral profile

DISC profile (public)

i

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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