Joseph Miller in

Joseph Miller

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Head of US Mortgage Operations at City National Bank
📍 Carrollton, Texas, United States

Joseph is the Head of US Mortgage Operations at City National Bank, leveraging a 35+ year career in the lending industry. A thought leader with a BBA from the University of Iowa, he specializes in operations transformation, cost reduction, and enhancing client experiences through innovation and automation.

His expertise includes developing Robotic Process Automation (RPA) strategies to drive efficiency in lending operations.

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Experience
35 Years
Current Role
Head of US Mortgage Operations
Job Level
Mid-senior
Location
Carrollton, Texas, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Joseph cares about

Mortgage Operations
Leads end-to-end US Mortgage Operations, focusing on modernization, service, and quality for wealth, retail, and community lending partners.
Lending Automation
Has a 'laser focus' on fostering efficiency through innovation and automation, with past consulting experience in Robotic Process Automation strategies.
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Career

Work history

5-2025
Head of US Mortgage Operations
City National Bank
6-2022 - 5-2025
Head of Lending, IOA
Cognizant
3-2018 - 6-2022
Chief Operating Officer, Home Loans
Morgan Stanley
10-2015 - 3-2018
Executive Consultant
Joseph Miller
4-2013 - 9-2015
SVP, Vendor Operations Executive
Bank of America
In the press

Media appearances

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Education
Bachelor of Business Administration (BBA)
University of Iowa
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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