Joshua Williams

Questioner
DISC Type : c

Director of Customer Success at Microsoft

Columbus, Ohio Metropolitan Area, United States

Overview

Joshua Williams is a Director of Customer Success at Microsoft, focused on enhancing cloud solution architecture and transforming customer experiences. He leverages a deep background in Healthcare IT and account management from his time at Nuance Communications. Joshua holds a Bachelor of Science in Management and has an advanced clinical background.

Committed to continuous growth, Joshua recently completed multiple certifications in Generative AI. He is passionate about team building and leadership, sharing insights on how effective delegation can foster personal and professional development for team members. His prior manager praised his successful transition into a leadership role.

Unique fact: He brings a unique perspective to the tech industry by combining an advanced clinical background with his expertise in customer success and cloud solutions.

Personality Overview

Price-Sensitive

Not Easily Convinced

Value Seeker

They are more likely than others to negotiate on pricing and terms.  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. They prefer to analyze every situation thoroughly.


Topics They Care About

Generative AI
Demonstrates a strong interest in emerging AI technologies by recently completing several courses, including "Career Essentials in Generative AI by Microsoft and LinkedIn. "
Healthcare IT
His introduction highlights a commitment to the healthcare services industry, built upon extensive experience from multiple roles at Nuance Communications.
Customer Success
His entire career focus, from Nuance to his current Director role at Microsoft, is centered on fostering successful and satisfying customer journeys.

Media Appearances

Joshua has no verified media appearances

Work History

3-2022
Director of Customer Success at Microsoft
12-2020 - 3-2022
Director of Account Management at Nuance Communications
5-2019 - 12-2020
Senior Customer Success Executive at Nuance Communications
4-2017 - 5-2019
Customer Success Executive at Nuance Communications
4-2015 - 1-2016
Project Management at Physician Technology Partners

Education

2000 - 2003
Associate's degree from Rhodes State College
1-2024 - 6-2026
Bachelor of Science - Management from University of Phoenix

More Information

Social Presence :

Prographics :

Exp : 22 Location : Columbus, Ohio Metropolitan Area, United States Job Level : Mid-senior Designation : Director of Customer Success at Microsoft
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Insights For Selling To Joshua

During A Call Or A Meeting

DO's

  • Back up any claims with data and numbers
  • Tell them that you will come back if you don’t have a good answer for a question
  • If you have a lower priced product compared to the competition, call out the same

DONT's

  • Don’t try to be too friendly or informal with them
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t depend too much on anecdotal evidence, it reduces their confidence

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Joshua is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Joshua

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Joshua move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Joshua take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Joshua

Personality Compatibility


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