Joshua Williams in

Joshua Williams

Questioner · DISC type c
Director of Customer Success at Microsoft
📍 Columbus, Ohio Metropolitan Area, United States

Joshua Williams is a Director of Customer Success at Microsoft, focused on enhancing cloud solution architecture and transforming customer experiences. He leverages a deep background in Healthcare IT and account management from his time at Nuance Communications. Joshua holds a Bachelor of Science in Management and has an advanced clinical background.

Committed to continuous growth, Joshua recently completed multiple certifications in Generative AI. He is passionate about team building and leadership, sharing insights on how effective delegation can foster personal and professional development for team members. His prior manager praised his successful transition into a leadership role.

Unique fact: He brings a unique perspective to the tech industry by combining an advanced clinical background with his expertise in customer success and cloud solutions.

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Experience
22 Years
Current Role
Director of Customer Success
Job Level
Mid-senior
Location
Columbus, Ohio Metropolitan Area, United States
Personality Overview

How Joshua shows up

Price-Sensitive
Not Easily Convinced
Value Seeker

They are more likely than others to negotiate on pricing and terms. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. They prefer to analyze every situation thoroughly.


Priorities

Topics Joshua cares about

Generative AI
Demonstrates a strong interest in emerging AI technologies by recently completing several courses, including "Career Essentials in Generative AI by Microsoft and LinkedIn. "
Healthcare IT
His introduction highlights a commitment to the healthcare services industry, built upon extensive experience from multiple roles at Nuance Communications.
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Career

Work history

3-2022
Director of Customer Success
Microsoft
12-2020 - 3-2022
Director of Account Management
Nuance Communications
5-2019 - 12-2020
Senior Customer Success Executive
Nuance Communications
4-2017 - 5-2019
Customer Success Executive
Nuance Communications
4-2015 - 1-2016
Project Management
Physician Technology Partners
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2000 - 2003
Associate's degree
Rhodes State College
1-2024 - 6-2026
Bachelor of Science - Management
University of Phoenix
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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