Juan Fandiño Villa in

Juan Fandiño Villa

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Gerente de Experiencia de Cliente / Customer Experience Manager at Efecty
📍 Bogotá D.C. Metropolitan Area, Colombia

Professional overview including current role context, leadership scope, domain focus, and career trajectory to help you understand background relevance before outreach.

Key behavioral and communication insights including interaction style, decision-making tendencies, and motivation drivers to tailor messaging and personalize conversations.

Business priorities, areas of interest, and practical outreach recommendations that can improve conversion quality for this professional.

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Experience
11 Years
Current Role
Gerente de Experiencia de Cliente / Customer Experience Manager
Job Level
Middle
Location
Bogotá D.C. Metropolitan Area, Colombia
Personality Overview

How Juan shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Juan cares about

Strategic Priorities
Topic insights and context to help personalize outreach and discovery conversations.
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Career

Work history

5-2023
Gerente de Experiencia de Cliente / Customer Experience Manager
Efecty
6-2017 - 4-2023
Facilitador del Sistema de Atención al Cliente / Customer Service System Leader
Efecty
6-2014 - 6-2017
Analista Máster de Procesos / Senior Process Analyst
Efecty
In the press

Media appearances

Media appearances and press coverage highlighting public visibility and thought leadership.
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Education
2-2014 - 11-2015
Especialista en Gestion del Desarrollo y Cambio Organizacional
Especialización en Gestión del Desarrollo y Cambio Organizacional / Specialization in Organizational Development & Change Management
9-2021 - 9-2022
Maestria en Transformación Digital
Máster en Transformación Digital / Master’s Degree in Digital Transformation
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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