Julia Hinojosa

Questioner
DISC Type : c

Customer Service Manager at Plastic-Mart.Com

Dallas-Fort Worth Metroplex, United States

Overview

Julia Hinojosa is the Customer Experience Manager for Tank-Depot. com, focusing on enhancing customer satisfaction through strategic problem-solving and CRM expertise. Her career is rooted in customer service leadership, with extensive experience managing teams and processes at companies like Plastic-Mart. Com. She holds certifications in HubSpot and Digital Marketing.

She recently completed an advanced course in "Customer Service: Problem Solving and Troubleshooting, " highlighting her dedication to continuous professional development in her field.

Personality Overview

Value Seeker

Not Easily Convinced

Price-Sensitive

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  They are more likely than others to negotiate on pricing and terms. They prefer to analyze every situation thoroughly.


Topics They Care About

Customer Experience
As a Customer Experience Manager, her primary focus is on elevating the customer journey using strategic problem-solving and innovative solutions to ensure satisfaction and retention.
CRM Solutions
Her profile highlights expertise in Customer Relationship Management and Salesforce. com, with a focus on empowering teams and improving customer interactions through technology.
Digital Marketing
Holds a certification in "Attract and Engage Customers with Digital Marketing, " indicating an interest in using digital channels to improve customer acquisition and engagement.

Media Appearances

Julia has no verified media appearances

Work History

1-2021
Customer Service Manager at Plastic-Mart.Com
8-2019 - 1-2021
Call Center Supervisor at Plastic-Mart.Com
1-2018 - 7-2019
Assistant Call Center Manager at Plastic-Mart.Com
9-2012 - 1-2018
Account Sales Representative at Plastic-Mart.Com

Education

Julia has no verified education history

More Information

Social Presence :

Prographics :

Exp : 13 Location : Dallas-Fort Worth Metroplex, United States Job Level : Middle Designation : Customer Service Manager at Plastic-Mart.Com
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Insights For Selling To Julia

During A Call Or A Meeting

DO's

  • Back up any claims with data and numbers
  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • If you have a lower priced product compared to the competition, call out the same

DONT's

  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t try to be too friendly or informal with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Julia is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Julia

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Julia move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Julia take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Julia

Personality Compatibility


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