Juliana Ventura in

Juliana Ventura

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Associate Director | Licitações, E-commerce, CRM, Inteligência de Mercado e Canais de Atendimento at White Martins
📍 Rio de Janeiro, Rio de Janeiro, Brazil

Juliana Ventura is an Associate Director at White Martins with over two decades of experience in the gas industry. She leads strategies in CRM, e-commerce, and digital transformation, focusing on customer experience. Described as an exceptional and dedicated mentor, she holds an MBA and a specialization in Omnichannel Strategy.

She is passionate about fostering a positive work environment, frequently celebrating her teams achievements and collaboration. Juliana actively champions diversity, equity, and inclusion, viewing these principles as essential for sustainable and human-centric organizational growth, and values the trust and respect built within her teams.

Juliana spearheaded the implementation of the companys sales and e-commerce application, a key part of its digital transformation.

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Experience
20 Years
Current Role
Associate Director | Licitações, E-commerce, CRM, Inteligência de Mercado e Canais de Atendimento
Job Level
Mid-senior
Location
Rio de Janeiro, Rio de Janeiro, Brazil
Personality Overview

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Decision Approach
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Priorities

Topics Juliana cares about

Customer Experience
Her entire career focus is on elevating customer satisfaction through CRM, relationship programs, and developing new, more efficient service channels.
Digital Transformation
Leads e-commerce and digital channel initiatives. She successfully implemented the company's sales and e-commerce application to better anticipate customer needs.
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Career

Work history

10-2024
Associate Director | Licitações, E-commerce, CRM, Inteligência de Mercado e Canais de Atendimento
White Martins
4-2022 - 3-2025
Associate Director | CRM, Inteligência e Pesquisa de Mercado, Canais de Atendimento e E-commerce
White Martins
1-2017 - 5-2022
Gerente CRM Corporativo e Call Center
White Martins
8-2016 - 12-2016
Gerente de Inovaçao
White Martins
1-2015 - 7-2016
Gerente de Produtividade
White Martins
In the press

Media appearances

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Education
7-2024 - 8-2025
Master of Business Administration - MBA
Pontifícia Universidade Católica do Rio Grande do Sul
5-2022 - 10-2022
Gestão Estratégica Omnichannel
COPPEAD UFRJ
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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