Juliana Ventura

Go-getter
DISC Type : d

Associate Director | Licitações, E-commerce, CRM, Inteligência de Mercado e Canais de Atendimento at White Martins

Rio de Janeiro, Rio de Janeiro, Brazil

Overview

Juliana Ventura is an Associate Director at White Martins with over two decades of experience in the gas industry. She leads strategies in CRM, e-commerce, and digital transformation, focusing on customer experience. Described as an exceptional and dedicated mentor, she holds an MBA and a specialization in Omnichannel Strategy.

She is passionate about fostering a positive work environment, frequently celebrating her teams achievements and collaboration. Juliana actively champions diversity, equity, and inclusion, viewing these principles as essential for sustainable and human-centric organizational growth, and values the trust and respect built within her teams.

Juliana spearheaded the implementation of the companys sales and e-commerce application, a key part of its digital transformation.

Personality Overview

Direct & Candid

Vision Oriented

Self-Confident

They care equally about the product and its potential impact.  They respond well to confident salespeople. They can be nudged to make faster decisions by offering what they value.

Topics They Care About

Customer Experience
Her entire career focus is on elevating customer satisfaction through CRM, relationship programs, and developing new, more efficient service channels.
Digital Transformation
Leads e-commerce and digital channel initiatives. She successfully implemented the company's sales and e-commerce application to better anticipate customer needs.
Team Empowerment
Frequently posts about celebrating team results and recognizing the individuals who make success possible, showing she values collaboration and mutual respect.

Media Appearances

Juliana has no verified media appearances

Work History

10-2024
Associate Director | Licitações, E-commerce, CRM, Inteligência de Mercado e Canais de Atendimento at White Martins
4-2022 - 3-2025
Associate Director | CRM, Inteligência e Pesquisa de Mercado, Canais de Atendimento e E-commerce at White Martins
1-2017 - 5-2022
Gerente CRM Corporativo e Call Center at White Martins
8-2016 - 12-2016
Gerente de Inovaçao at White Martins
1-2015 - 7-2016
Gerente de Produtividade at White Martins

Education

7-2024 - 8-2025
Master of Business Administration - MBA from Pontifícia Universidade Católica do Rio Grande do Sul
5-2022 - 10-2022
Gestão Estratégica Omnichannel from COPPEAD UFRJ

More Information

Social Presence :

Prographics :

Exp : 20 Location : Rio de Janeiro, Rio de Janeiro, Brazil Job Level : Mid-senior Designation : Associate Director | Licitações, E-commerce, CRM, Inteligência de Mercado e Canais de Atendimento at White Martins
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Insights For Selling To Juliana

During A Call Or A Meeting

DO's

  • Make sure that you you respond to any queries from them quickly
  • Ask them questions confidently while doing discovery, don’t be apologetic
  • Stress on the business value that your product offers

DONT's

  • Avoid repeating yourself or making generalizations
  • Do not give up if they are not convinced, try again with a different approach
  • Don’t try to be an alpha salesperson, give them equal space

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Juliana is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Juliana

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Juliana move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Juliana take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Juliana

Personality Compatibility


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