Julie Brown

Pioneer
DISC Type : sdi

Sr. Director, Customer Solutions at Delta Faucet Company

Indianapolis, Indiana, United States

Overview

Julie Brown is the Senior Director of Customer Solutions at Delta Faucet Company, where she has built a long-tenured career progressing through leadership roles in program management. She is passionate about delivering exceptional service and holds an MBA from Indiana Universitys Kelley School of Business and a BS from Purdue University.

Outside of her professional role, Julie is active in her community, supporting organizations like the Firefly Children and Family Alliance. She champions young talent by helping students find career opportunities and participates in corporate wellness challenges, demonstrating an interest in personal fitness and team activities.

Her customer solutions team has earned the prestigious J. D. Power award for customer service excellence four years in a row.

Personality Overview

Driven But Considerate

Friendly But Fast

Decisive But Friendly

If they are convinced, they can become very strong champions for your product  They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed They have the unique ability to win both love and respect from their team (or outsiders)

Topics They Care About

Customer Experience
Her core mission is to meet consumer expectations for fast, intuitive, and personalized service. Her team's four consecutive J. D. Power awards underscore this focus.
Team Empowerment
Invests in tools, resources, and training for her teams. She is focused on creating an environment where frontline agents can thrive and feel championed.
Digital Transformation
Employs technology-driven improvements and process optimization to enhance the customer service experience, as seen in recent hiring initiatives for tech-focused roles.

Media Appearances

Julie has no verified media appearances

Work History

4-2018
Sr. Director, Customer Solutions at Delta Faucet Company
7-2017 - 3-2018
Sr. Director, Program Management at Delta Faucet Company
5-2013 - 7-2017
Director, Program Management at Delta Faucet Company
4-2010 - 4-2013
Program Manager at Delta Faucet Company
8-2008 - 4-2010
New Product Supply Chain Analyst at Delta Faucet Company

Education

Master of Business Administration - MBA from Indiana University - Kelley School of Business
Bachelor of Science from Purdue University

More Information

Social Presence :

Prographics :

Exp : 31 Location : Indianapolis, Indiana, United States Job Level : Senior Designation : Sr. Director, Customer Solutions at Delta Faucet Company
URL has been copied!

Insights For Selling To Julie

During A Call Or A Meeting

DO's

  • Build a trustworthy relationship while keeping the product center-stage
  • Showcase existing customers and use case-studies to grab their attention
  • During followups, use calls or text if needed, they should be fine

DONT's

  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t hesitate from asking questions or pushing them, but take a formal approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Julie is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Julie

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Julie move?

  • They are generally fast movers and can take quick decisions
  • Can Julie take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Julie

Personality Compatibility


Other Delta Faucet Company Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.