Julie Quesada

Captain
DISC Type : DS

Customer Experience Manager CCSC- Quality Excellence | Employee Learning and Success at Gap Inc.

Woodland, California, United States

Overview

Julie is a dynamic retail executive at Gap Inc. specializing in customer experience and employee learning. With a background at Banana Republic, she excels at leading diverse teams through transformational change. People who have worked with her often describe her as an inspiring, results-oriented, and motivating leader.


She recently completed a course on "Customer Experience Strategy: Build a Customer-Centric Culture, " underscoring her commitment to continuous professional development.

Personality Overview

Output-Driven

Planner & Achiever

Decisive But Calm

They are very professional in their approach and can weigh multiple perspectives together.  They might take some time to make their mind up but once they do, they don't change it easily. They exhibit a rare combination of being result-oriented but patient at the same time.

Topics They Care About

Customer Experience
Her career is centered on enhancing customer interactions, and she recently completed a certification in building a customer-centric culture.
Employee Training
Her role involves employee learning, she holds a "Train the Trainer" certification, and she frequently posts about new hire training sessions.
Talent Development
Her background includes roles as a District Recruiter and Regional Trainer, with a consistent focus on mentoring and building high-performing teams.

Media Appearances

Julie has no verified media appearances

Work History

9-2024
Customer Experience Manager CCSC- Quality Excellence | Employee Learning and Success at Gap Inc.
8-2023 - 9-2024
CCSC Customer Experience Manager-BR Home at Banana Republic
6-2022 - 9-2024
District Recruiter and Regional Trainer I Northern California at Banana Republic
2-2020 - 9-2024
General Manager l District Talent Lead at Banana Republic
11-2018 - 2-2020
Design Manager at West Elm

Education

Business Administration and Management from American River College

More Information

Social Presence :

Prographics :

Exp : 10 Location : Woodland, California, United States Job Level : Middle Designation : Customer Experience Manager CCSC- Quality Excellence | Employee Learning and Success at Gap Inc.
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Insights For Selling To Julie

During A Call Or A Meeting

DO's

  • Ask them at the end if they see a strong value prop in your product; expect an honest answer
  • Focus on the results that your product produces, expect some strategic questions in return
  • Let them know of potential risks but suggest mitigation methods alongside

DONT's

  • Don't shy away from asking hard questions, but be extra polite
  • Don't go over them unless you are left with no other option
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Julie is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Julie

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Julie move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Julie take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Julie

Personality Compatibility


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