Justin Brown

Observer
DISC Type : ic

Chief Supply Chain Officer at Dollar Shave Club

Los Angeles Metropolitan Area, United States

Overview

Justin Brown is the Chief Supply Chain Officer at Dollar Shave Club, leading the end-to-end supply chain with a focus on customer experience. A graduate of the University of Tennessee, Knoxville, he has extensive experience from prior leadership roles at SC Johnson and Unilever, driving profitability and process improvement.

Outside of work, Justin is an active individual who enjoys spending time outdoors. He is a keen golfer and an avid sports fan, following a variety of different sports.

He is a featured speaker at industry events and on podcasts, where he shares insights on supply chain disruption, leadership, and Dollar Shave Clubs growth story.

Personality Overview

Assertive

Curious

Example Seeker

They often ask many questions and rely heavily on information and documentation.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are generally good communicators and can be hard to convince.

Topics They Care About

Omnichannel Supply Chains
He has led Dollar Shave Club's transformation from a pure direct-to-consumer model to an omnichannel business serving major retailers.
Customer Experience
His work focuses on leveraging the end-to-end supply chain to enhance the customer experience and drive company profitability.
Process Improvement
Invests in automation and continuous process improvements within fulfillment centers to optimize efficiency and maintain flexibility.

Media Appearances

Dollar Shave Club's Justin Brown – Manufacturing the Future. Featured in Manufacturing the Future (Apple Podcasts)

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Mastering Supply Chain and Vertical Integration with Justin Brown of Dollar Shave Club. Featured in Ecommerce on Tap (Amazon Music)

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Episode 54: Dollar Shave Club's Justin Brown on Disrupting Industries and Leading Through Crisis. Featured in Epicor

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Work History

9-2021
Chief Supply Chain Officer at Dollar Shave Club
11-2019 - 12-2021
Vice President, Global Supply Chain Operations at Dollar Shave Club
4-2018 - 11-2019
Director, NA Supply Chain Planning at SC Johnson
4-2016 - 4-2018
Director, Product Supply at SC Johnson
6-2014 - 4-2016
Senior Supply Planning Manager at Unilever

Education

1997 - 2002
Bachelor of Science from University of Tennessee, Knoxville

More Information

Social Presence :

Prographics :

Exp : 22 Location : Los Angeles Metropolitan Area, United States Job Level : Leadership Designation : Chief Supply Chain Officer at Dollar Shave Club
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Insights For Selling To Justin

During A Call Or A Meeting

DO's

  • Ask them questions to understand their needs better while staying affable
  • Invite them for a social do but don’t rely solely on the relationship
  • Help them realize that there is no personal risk in making this decision

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Justin is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Justin

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Justin move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Justin take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Justin

Personality Compatibility


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