Juvely Rotsana Suárez Parra

Examiner
DISC Type : cs

Gerente Servicio al Cliente at Banco de Bogotá

Colombia

Overview

Juvely Rotsana Suárez Parra is a customer service executive with extensive experience leading operations and teams for major companies. As the Customer Service Manager at Banco de Bogotá, she leverages her expertise in process improvement and strategic foresight, a field in which she holds a Masters degree from Universidad Externado de Colombia.

She is passionate about fostering organizational growth and strengthening commitment to clients through innovation and customer proximity. Juvely is actively involved in building her team, seeking individuals with leadership potential, analytical thinking, and a passion for the customer.

Her unique combination of a Masters in Strategic Thinking and Prospectiva with a hands-on career in customer service operations sets her apart.

Personality Overview

Status Quo Seeker

Unexpressive

Late Adopter

They are always well-planned and adopt a systematic approach.  They are heavily focused on quality and prefer doing things the right way, even if it takes time. They do not like taking risks at all and go for proven options in the end.

Topics They Care About

Customer Experience
Her entire career, current role as Customer Service Manager, and listed skills focus on delivering high levels of customer satisfaction.
Team Leadership
Her job history consistently lists team leadership as a key skill, and she actively posts about recruiting key roles for her department.
Operational Excellence
Focuses on process improvement, KPIs, and service levels across her various management roles to enhance operational efficiency.

Media Appearances

Juvely Rotsana Suárez Parra - Banco de Bogotá - The Org. Featured in The Org

See Now

Work History

2-2018
Gerente Servicio al Cliente at Banco de Bogotá
2-2017 - 2-2018
Gerente de Cuenta at Comdata España & Latam
5-2016 - 1-2017
Directora de Operaciones at emergia - emotional experience company
4-2016 - 5-2016
Gerente de Linea MDS at Carvajal Tecnología y Servicios
4-2013 - 3-2016
Gerente de Negocio at Atento

Education

2012 - 2014
Magister en Pensamiento Estratégico y Prospectiva from Universidad Externado de Colombia
2006 - 2007
Especialista en Gerencia de proyectos from Universidad Santo Tomás Colombia

More Information

Social Presence :

Prographics :

Exp : 18 Location : Colombia Job Level : N/A Designation : Gerente Servicio al Cliente at Banco de Bogotá
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Insights For Selling To Juvely Rotsana

During A Call Or A Meeting

DO's

  • Expect them to be slow and cautious, encourage them to ask more questions
  • Ask them which other stakeholders would be important for this purchase decision
  • Be firm in your communication and stay in control

DONT's

  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't rely on relationship building even if they act pleasantly
  • Don't push them too hard to make fast decisions, give them time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Juvely Rotsana is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Juvely Rotsana

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Juvely Rotsana move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Juvely Rotsana take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Juvely Rotsana

Personality Compatibility


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