Juvely Rotsana Suárez Parra in

Juvely Rotsana Suárez Parra

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Gerente Servicio al Cliente at Banco de Bogotá
📍 Colombia

Juvely Rotsana Suárez Parra is a customer service executive with extensive experience leading operations and teams for major companies. As the Customer Service Manager at Banco de Bogotá, she leverages her expertise in process improvement and strategic foresight, a field in which she holds a Masters degree from Universidad Externado de Colombia.

She is passionate about fostering organizational growth and strengthening commitment to clients through innovation and customer proximity. Juvely is actively involved in building her team, seeking individuals with leadership potential, analytical thinking, and a passion for the customer.

Her unique combination of a Masters in Strategic Thinking and Prospectiva with a hands-on career in customer service operations sets her apart.

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Experience
18 Years
Current Role
Gerente Servicio al Cliente
Location
Colombia
Personality Overview

How Juvely shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Juvely cares about

Customer Experience
Her entire career, current role as Customer Service Manager, and listed skills focus on delivering high levels of customer satisfaction.
Team Leadership
Her job history consistently lists team leadership as a key skill, and she actively posts about recruiting key roles for her department.
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Career

Work history

2-2018
Gerente Servicio al Cliente
Banco de Bogotá
2-2017 - 2-2018
Gerente de Cuenta
Comdata España & Latam
5-2016 - 1-2017
Directora de Operaciones
emergia - emotional experience company
4-2016 - 5-2016
Gerente de Linea MDS
Carvajal Tecnología y Servicios
4-2013 - 3-2016
Gerente de Negocio
Atento
In the press

Media appearances

Juvely Rotsana Suárez Parra - Banco de Bogotá - The Org. Featured in The Org
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Education
2012 - 2014
Magister en Pensamiento Estratégico y Prospectiva
Universidad Externado de Colombia
2006 - 2007
Especialista en Gerencia de proyectos
Universidad Santo Tomás Colombia
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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