Kacy Whitehead

Pioneer
DISC Type : isd

Customer Success Manager I - SMB UK&I at Deel

Edinburgh, Scotland, United Kingdom

Overview

Kacy is a Customer Success Manager at Deel, specializing in global payroll and HR solutions for the SMB market. She transitioned from a successful career in technology recruitment at Lorien and attended Southend High School for Boys. People who have worked with her often describe her as professional, dedicated, and proactive.

Outside of work, Kacy is passionate about supporting causes close to her heart through physical challenges. She participated in the Colchester 10k race, running in torrential rain to raise money and awareness for the MS Society, demonstrating her commitment to philanthropy and personal fitness.

She successfully pivoted her career from technology recruitment into the complex, fast-paced world of global EOR, payroll, and HR.

Personality Overview

Driven But Considerate

Decisive But Friendly

Dynamic But Sincere

They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed  They have the unique ability to win both love and respect from their team (or outsiders) If they are convinced, they can become very strong champions for your product

Topics They Care About

Global HR Solutions
Her role at Deel involves helping clients navigate the complexities of global payroll, compliance, and EOR, as she shared in a recent post about her work.
Customer Success
She is passionate about her role and has shared insights into the dynamic and complex nature of working in customer success at a global company like Deel.
Career Development
She made a significant career change from recruitment to customer success, indicating a personal interest in professional growth and taking on new challenges.

Media Appearances

Kacy has no verified media appearances

Work History

1-2025
Customer Success Manager I - SMB UK&I at Deel
9-2022 - 12-2024
Senior Account Manager at Lorien
10-2021 - 8-2022
Account Manager at Lorien
10-2019 - 9-2021
Resourcer at Lorien

Education

2017 - 2019
A Levels from Southend High School for Boys

More Information

Social Presence :

Prographics :

Exp : 6 Location : Edinburgh, Scotland, United Kingdom Job Level : Middle Designation : Customer Success Manager I - SMB UK&I at Deel
URL has been copied!

Insights For Selling To Kacy

During A Call Or A Meeting

DO's

  • Keep your pitch focused on the impact but nurture the relationship too
  • Use phrases like ‘your decision will’, ‘you will impact’ etc.
  • Ask them for a lunch or coffee once some rapport has been established

DONT's

  • Don’t be very informal during the early interactions even if they are being so themselves
  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don't lean very heavily into providing too much information, sharing whitepapers etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kacy is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Kacy

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Kacy move?

  • They are generally fast movers and can take quick decisions
  • Can Kacy take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Kacy

Personality Compatibility


Other Deel Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.