Kara Cartin in

Kara Cartin

Login to view DISC.
Director, Customer Experience & Loyalty at Volkswagen of America, Inc
📍 Arlington, Virginia, United States

Kara Cartin is a customer experience and marketing leader who has transformed brand experiences for companies like Volkswagen, Audi, and Danone. With a BA from The University of North Carolina at Chapel Hill, she focuses on driving customer satisfaction and loyalty. Colleagues describe her as strategic, creative, and a leader who empowers her team.

Outside of work, Kara is a dedicated family person who has shared reflections on parenting and supported her daughters fundraising efforts for the Leukemia & Lymphoma Society, a cause important to her family. Her posts suggest a deep value placed on personal connections and supporting loved ones through challenges.

She studied Mandarin Chinese at Chinese Culture University and spent three years working professionally in Taiwan.

Read the full overview →
Experience
23 Years
Current Role
Director, Customer Experience & Loyalty
Job Level
Mid-senior
Location
Arlington, Virginia, United States
Personality Overview

How Kara shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Kara cares about

Customer Experience
Her current role and expertise focus on improving the customer journey and satisfaction. She has spoken about the "brain science" behind a positive customer experience.
Brand Loyalty
A key objective in her roles at Volkswagen, Audi, and Tern Bicycles has been to develop programs that create and nurture customer loyalty and drive repeat business.
+5 more topics Login to view topics
Career

Work history

10-2020
Director, Customer Experience & Loyalty
Volkswagen of America, Inc
6-2017 - 10-2020
Customer Relationship Marketing Lead
Audi of America
5-2014 - 1-2017
Creative Director / Director of Strategic Marketing Projects
Tern Bicycles
8-2010 - 5-2013
Head of Planning & Digital Services
Ogilvy
11-2007 - 3-2010
Director of Marketing Communications, TARGUSinfo
Neustar, Inc.
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1992 - 1996
Bachelor of Arts (B.A.)
The University of North Carolina at Chapel Hill
2013 - 2014
Mandarin Chinese
Chinese Culture University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Kara. Free, 10 seconds.