Karen Diaz
Critic · DISC type CCustomer Experience expert with over 13 years of experience leading teams and creating client-focused transformation strategies in various industries. She has a strong background in developing customer-centric cultures and embedding CX methodologies across corporate environments, including at companies like Allianz and Porvenir.
She has a passion for empowering teams and recognizing their contributions to the customer journey. She has led initiatives to celebrate and award employees for their dedication to service excellence, fostering a culture of recognition and shared purpose.
She created and led the Champions de experiencia project, an innovative program designed to integrate customer-centric methodologies into departments not traditionally associated with service.
Read the full overview →How Karen shows up
They are quite likely to negotiate on pricing or other key terms. They choose to analyze logically and value facts to emotions. They don’t appreciate bells and whistles unless backed by data.
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DISC profile (public)
Calculativeness (C)
Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.
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