Karen Diaz
Login to view DISC.Customer Experience expert with over 13 years of experience leading teams and creating client-focused transformation strategies in various industries. She has a strong background in developing customer-centric cultures and embedding CX methodologies across corporate environments, including at companies like Allianz and Porvenir.
She has a passion for empowering teams and recognizing their contributions to the customer journey. She has led initiatives to celebrate and award employees for their dedication to service excellence, fostering a culture of recognition and shared purpose.
She created and led the Champions de experiencia project, an innovative program designed to integrate customer-centric methodologies into departments not traditionally associated with service.
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DISC profile (public)
DISC behavioral profile
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
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