Karen Ryan FCICM in

Karen Ryan FCICM

Go-getter · DISC type d
Head of Customer Transitions at Clear Business
📍 Scarborough, England, United Kingdom

Senior leader with over 20 years of experience in operational transformation and customer performance across the utilities and financial services sectors. She is a recognized speaker on using data-driven strategies for debt recovery. Colleagues describe her as a pragmatic, strategic, and true expert in the credit industry.

Outside of work, she is focused on family and community. During a career break, she volunteered as the chair of trustees for Scarborough Mencap and worked part-time at a local bank during the pandemic to help people access essential services.

She once introduced an award-winning initiative that generated an additional £3 million in cash in its first year.

Read the full overview →
Experience
28 Years
Current Role
Head of Customer Transitions
Job Level
Mid-senior
Location
Scarborough, England, United Kingdom
Personality Overview

How Karen shows up

Challenger
Fast-Paced
Direct & Candid

They don’t always try to control the conversation but neither do they like yielding it fully. They care equally about the product and its potential impact. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Priorities

Topics Karen cares about

Data-Driven Decisions
Recently delivered an impactful session on using data to distinguish between "can't pay" and "won't pay" customers, making litigation a strategic, targeted response.
Customer Experience
Passionate about continuously improving CX and discusses plans with her leadership teams to better engage with and support customers.
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Career

Work history

9-2025
Head of Customer Transitions
Clear Business
1-2025 - 10-2025
Head of 3rd Party Recoveries
Clear Business
7-2021 - 1-2025
Recoveries & Supplier Manager
Thames Water
11-2019 - 6-2021
Full-time parenting
Career Break
5-2017 - 10-2019
Director Of Operations (FCA Appointed Person)
1st Locate (UK) LTD
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
Debt Collection
CSA City and Guilds Diploma
Psychology and Sociology
Yorkshire Coast Collage
Social presence
in
Behavioral profile

DISC profile (public)

d

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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