Karthik Singh B in

Karthik Singh B

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Deputy General Manager at Apollo Hospitals
📍 Hyderabad, Telangana, India

Karthik Singh B is a Deputy General Manager at Apollo Hospitals, leading CRM modernization and digital transformation to enhance patient engagement. With over 15 years of experience, he specializes in creating connected patient ecosystems using Salesforce and Microsoft Dynamics 365. Colleagues describe him as approachable, kind, and a knowledgeable mentor.

Outside his primary role, Karthik is deeply invested in continuous learning and professional development. He is passionate about how technology intersects with business continuity and data security, recently pursuing advanced education in cybersecurity to broaden his expertise beyond traditional CRM and marketing.

He is currently enrolled in an 8-month Executive Certificate Program in Cybersecurity with IIT Kanpur.

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Experience
14 Years
Current Role
Deputy General Manager
Job Level
Senior
Location
Hyderabad, Telangana, India
Personality Overview

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Decision Approach
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Priorities

Topics Karthik cares about

Healthcare CRM
Leads enterprise CRM modernization at Apollo Hospitals and writes about how CRM should focus on continuity of care rather than just engagement.
Patient Retention
His role focuses on building systems and journeys that strengthen patient retention, improve clinical follow-ups, and enable smarter marketing campaigns.
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Career

Work history

12-2025
Deputy General Manager
Apollo Hospitals
7-2022 - 12-2025
Senior Manager
Apollo Hospitals
12-2018 - 7-2022
Manager - Customer Experience & CRM
Motherhood
9-2017 - 12-2018
Assistant Manager - Operations
Cogent E Services Private Limited
9-2016 - 9-2017
Process Lead
Firstsource
In the press

Media appearances

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Education
11-2022 - 2-2023
Certificate program in Healthcare Management
Indian School of Business
Bachelor's degree
Bangalore University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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