Karuna Mani

Commander
DISC Type : D

Customer service & Operation Analyst at NatWest Group

Bengaluru, Karnataka, India

Overview

Karuna Mani is a Quality Controller with a background in banking operations and customer service. Her experience at institutions like NatWest Group, Commonwealth Bank, and Mashreq has given her expertise in KYC, AML, and client onboarding. She is a recognized high-performer within her organizations.

She is a multi-award winner who is highly motivated by professional recognition, viewing it as a driver for continued learning and contribution.

Personality Overview

Impact-Driven

Candid & Clear

Risk-Taker

More than the product, they care about the impact of the product.  They respond well to strong and respectful communication. They take a lot of pride in personal achievements.

Topics They Care About

AML & KYC Compliance
Her background includes specialized experience in Know Your Customer (KYC), Anti-Money Laundering (AML), and Suspicious Activity Reporting (SAR).
Operational Excellence
As a Quality Controller and former Operation Analyst, she focuses on ensuring high standards and efficiency in banking processes.
Professional Recognition
Her posts show she values and is motivated by receiving awards for her dedication, ownership, and professional contributions.

Media Appearances

Karuna has no verified media appearances

Work History

9-2023
Customer service & Operation Analyst at NatWest Group
1-2022 - 9-2023
Sr Associate at Commonwealth Bank
12-2020 - 1-2022
Senior Associate at Mashreq Global Services
1-2013 - 12-2015
Specialist at HCL Technologies

Education

Karuna has no verified education history

More Information

Social Presence :

Prographics :

Exp : 7 Location : Bengaluru, Karnataka, India Job Level : Middle Designation : Customer service & Operation Analyst at NatWest Group
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Insights For Selling To Karuna

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending time doing small talk
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Hold your ground without indulging in one-upmanship

DONT's

  • Don't try too hard to forge relationships with them
  • Don’t take too much time in sending them information if they ask for any
  • Do not hesitate from asking counter questions, just avoid challenging their authority

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Karuna is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Karuna

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Karuna move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Karuna take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Karuna

Personality Compatibility


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