Kasper Nielsen in

Kasper Nielsen

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Director of International Customer Service at Tandem Diabetes Care
📍 United Kingdom

Kasper Nielsen is a customer service director with 20 years of leadership experience in MedTech and BPO, focused on making customer experience a competitive advantage. Described by colleagues as an agile and people-focused leader, he holds degrees in European Business Studies and Business Administration.

He serves as a Judge at the UK Complaint Handling Awards.

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Experience
11 Years
Current Role
Director of International Customer Service
Job Level
Mid-senior
Location
United Kingdom
Personality Overview

How Kasper shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Kasper cares about

Customer Experience (CX)
Believes exceptional CX is a key competitive advantage and a core part of an organization's growth strategy. His 20-year career is centered on this principle.
MedTech Innovation
Views prioritizing R&D and customer experience as a "simple strategy for success" in the medical technology field, aiming to significantly improve the lives of patients.
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Career

Work history

3-2025
Director of International Customer Service
Tandem Diabetes Care
10-2018 - 3-2025
Head of Customer Care - EMEA/Global
LifeScan
7-2018 - 10-2018
Senior Manager, Customer Service Operations - Lifescan
Johnson & Johnson
5-2017 - 7-2018
Operations Manager - Johnson & Johnson account
Sitel
5-2016 - 5-2017
Operations Manager - TDC account
Sitel
In the press

Media appearances

Kasper Nielsen - Director Of International Customer Care at Tandem Diabetes Care | The Org. Featured in The Org
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Tandem Diabetes Care Announces Expansion of Senior Leadership Team. Featured in Nasdaq
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Education
1995 - 1999
BA (Hons) European Business Studies
London Metropolitan University
1997 - 1998
BA (Hons) Business Administration
Ecole de Commerce de la Chambre de Commerce de Paris (ECCIP)
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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