Kasper Nielsen

Researcher
DISC Type : Cs

Director of International Customer Service at Tandem Diabetes Care

United Kingdom

Overview

Kasper Nielsen is a customer service director with 20 years of leadership experience in MedTech and BPO, focused on making customer experience a competitive advantage. Described by colleagues as an agile and people-focused leader, he holds degrees in European Business Studies and Business Administration.

He serves as a Judge at the UK Complaint Handling Awards.

Personality Overview

Cost Conscious

Self-Disciplined

Process Focused

Being observant comes to them naturally.  They do not like taking risks at all and go for proven options in the end. The only way to convince them is by showing them examples and ample proof.

Topics They Care About

Customer Experience (CX)
Believes exceptional CX is a key competitive advantage and a core part of an organization's growth strategy. His 20-year career is centered on this principle.
MedTech Innovation
Views prioritizing R&D and customer experience as a "simple strategy for success" in the medical technology field, aiming to significantly improve the lives of patients.
AI in Customer Support
Advocates for finding the right balance between AI and human interaction in customer support, believing human engagement is critical and high-value, especially in healthcare.

Media Appearances

Kasper Nielsen - Director Of International Customer Care at Tandem Diabetes Care | The Org. Featured in The Org

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Tandem Diabetes Care Announces Expansion of Senior Leadership Team. Featured in Nasdaq

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Tandem Diabetes Care and Rubin Medical Announce Agreement for Distribution of Insulin Pump Products in Scandinavia. Featured in Tandem Diabetes Care

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Work History

3-2025
Director of International Customer Service at Tandem Diabetes Care
10-2018 - 3-2025
Head of Customer Care - EMEA/Global at LifeScan
7-2018 - 10-2018
Senior Manager, Customer Service Operations - Lifescan at Johnson & Johnson
5-2017 - 7-2018
Operations Manager - Johnson & Johnson account at Sitel
5-2016 - 5-2017
Operations Manager - TDC account at Sitel

Education

1995 - 1999
BA (Hons) European Business Studies from London Metropolitan University
1997 - 1998
BA (Hons) Business Administration from Ecole de Commerce de la Chambre de Commerce de Paris (ECCIP)

More Information

Social Presence :

Prographics :

Exp : 11 Location : United Kingdom Job Level : Mid-senior Designation : Director of International Customer Service at Tandem Diabetes Care
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Insights For Selling To Kasper

During A Call Or A Meeting

DO's

  • Preferably use email to follow up with them instead of phone or Linkedin, engage by asking question or opinions
  • When following up with them, expect slowness; use questions to engage them, preferably over email.
  • Share a one-off customer success story but keeps the focus on highlighting objective, numerical results

DONT's

  • Avoid winging it with them particularly, answer a question only if you know the answer well
  • Don't ask them to move fast, let them take their time and digest all the information
  • Avoid emotional and informal language, stay objective and to the point instead

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kasper is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Kasper

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Kasper move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Kasper take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Kasper

Personality Compatibility


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