Katelin Hesketh, PMP / CSM in

Katelin Hesketh, PMP / CSM

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Senior Lead Program Manager, CX Transformation at Gusto
📍 Denver, Colorado, United States

Katelin is a Senior Lead Program Manager in CX Transformation at Gusto, leveraging her PMP and CSM certifications to drive business-transformative initiatives and optimize solution delivery. She is an expert in CRM and process improvement, effectively leading cross-functional teams.

Outside of her professional life, Katelin has an entrepreneurial nature and has obtained a certification in managing people and teams from the London School of Economics and Political Science. She is interested in efficient operations and program management intake.

People often call her a "powerhouse," "workhorse," and someone with a "strong process improvement mindset."

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Experience
15 Years
Current Role
Senior Lead Program Manager, CX Transformation
Job Level
Mid-senior
Location
Denver, Colorado, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Katelin cares about

CX Transformation
Currently working as a Senior Lead Program Manager in CX Transformation at Gusto, focusing on enhancing customer experience processes and strategies.
Program Management
Actively involved in hiring experienced Program Managers for the CX PMO at Gusto, and often discusses challenges like intake and prioritization in this field.
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Career

Work history

11-2024
Senior Lead Program Manager, CX Transformation
Gusto
2-2023 - 11-2024
Senior Manager, Product Operations & Solution Delivery
Guild
5-2022 - 1-2023
Senior Process Manager, Implementation Operations
Guild
6-2020 - 5-2022
Senior Manager, Implementation Delivery
Guild
10-2019 - 6-2020
Project Manager, Business Transformation
Ibotta, Inc.
In the press

Media appearances

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Education
BBA
Texas A&M University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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