Katerina Graham in

Katerina Graham

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Director, Customer Support Operations at Thinkific
📍 Vancouver, British Columbia, Canada

Katerina Graham is the Director of Customer Support Operations at Thinkific, where she has risen through several roles. Her background includes managing enterprise client accounts worth over $7.5M annually at Marchex. She is a certified Asana Ambassador and a graduate of Washington State University.

Outside of her professional life, Katerina has a strong interest in the arts, having studied Digital Imaging and Visual Arts in Florence, Italy. Her recent activities suggest an enthusiasm for Formula 1 racing, kicking off a recent year with an F1-themed event.

She once developed and implemented a call routing solution that reduced company costs by $25,000 annually.

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Experience
11 Years
Current Role
Director, Customer Support Operations
Job Level
Mid-senior
Location
Vancouver, British Columbia, Canada
Personality Overview

How Katerina shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Katerina cares about

Customer Support Ops
Her career is centered around leading and scaling customer support operations, demonstrated by her progression to Director at Thinkific.
Online Education
She frequently posts about the impact of online education and helping entrepreneurs and organizations build their businesses online using Thinkific.
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Career

Work history

6-2023
Director, Customer Support Operations
Thinkific
4-2021 - 6-2023
Senior Manager, Customer Support Operations
Thinkific
3-2019 - 4-2021
Project Manager, Customer Success
Thinkific
11-2016 - 1-2017
Account Manager
Marchex
9-2015 - 10-2016
Account Coordinator
Marchex
In the press

Media appearances

Thinkific Customer Service Story | Zendesk. Featured in Zendesk
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Education
2008 - 2012
Bachelor of Arts (B.A.)
Washington State University
2010 - 2011
Digital Imaging & Visual Arts
Florence University of the Arts
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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