Katherine (Kate) Falconer in

Katherine (Kate) Falconer

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Head of Customer Fulfilment at OVO
📍 Bath, England, United Kingdom

As Head of Customer Fulfilment at OVO, Katherine specializes in operational leadership, cultural change, and Agile transformation. A graduate of the University of Surrey, she is described by colleagues as an inspiring, caring, and highly effective leader who consistently prioritizes her teams growth and success.

Katherine holds dual certifications in Certified Agile Leadership (CAL-E and CAL-O), highlighting her deep expertise in modern organizational and operational transformation.

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Experience
8 Years
Current Role
Head of Customer Fulfilment
Job Level
Mid-senior
Location
Bath, England, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Katherine cares about

Agile Leadership
Holds certifications in Agile Leadership (CAL-E & CAL-O) and has a career focused on agile transformation, cultural change, and enabling enterprise agility.
Customer Fulfilment
Her current role as Head of Customer Fulfilment at OVO places her at the center of operational delivery and enhancing the end-to-end customer journey.
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Career

Work history

1-2025
Head of Customer Fulfilment
OVO
4-2023
Head of Metering Value Stream
OVO
9-2022 - 4-2023
Head of Change Enablement
OVO
5-2012 - 10-2012
IT Project Manager
Allianz Insurance PLC
9-2008 - 5-2012
IT Business Analyst
Allianz Insurance PLC
In the press

Media appearances

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Education
2004 - 2008
Bachelor’s Degree
University of Surrey
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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