Katherine (Kate) Falconer

Inspirer
DISC Type : id

Head of Customer Fulfilment at OVO

Bath, England, United Kingdom

Overview

As Head of Customer Fulfilment at OVO, Katherine specializes in operational leadership, cultural change, and Agile transformation. A graduate of the University of Surrey, she is described by colleagues as an inspiring, caring, and highly effective leader who consistently prioritizes her teams growth and success.


Katherine holds dual certifications in Certified Agile Leadership (CAL-E and CAL-O), highlighting her deep expertise in modern organizational and operational transformation.

Personality Overview

Generous

Decisive

Charming & Persuasive

They measure a product on its merit but can be influenced by strong testimonials.  They respond well to objective pitches but also attach some value to relationships. They don’t mind taking a stand if they believe in something.

Topics They Care About

Agile Leadership
Holds certifications in Agile Leadership (CAL-E & CAL-O) and has a career focused on agile transformation, cultural change, and enabling enterprise agility.
Customer Fulfilment
Her current role as Head of Customer Fulfilment at OVO places her at the center of operational delivery and enhancing the end-to-end customer journey.
People-First Culture
Described in recommendations as an "inspiring, caring and thoughtful people leader" who draws out the unique strengths of her team members.

Media Appearances

Katherine has no verified media appearances

Work History

1-2025
Head of Customer Fulfilment at OVO
4-2023
Head of Metering Value Stream at OVO
9-2022 - 4-2023
Head of Change Enablement at OVO
5-2012 - 10-2012
IT Project Manager at Allianz Insurance PLC
9-2008 - 5-2012
IT Business Analyst at Allianz Insurance PLC

Education

2004 - 2008
Bachelor’s Degree from University of Surrey

More Information

Social Presence :

Prographics :

Exp : 8 Location : Bath, England, United Kingdom Job Level : Mid-senior Designation : Head of Customer Fulfilment at OVO
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Insights For Selling To Katherine (Kate)

During A Call Or A Meeting

DO's

  • Clearly address the competitive aspects
  • Focus on the big picture and the strategic value of your product
  • Refer to testimonials from well known people to highlight the value of your product

DONT's

  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t keep repeating the same information, it could make them impatient
  • Don’t be very informal even if they are being so themselves

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Katherine (Kate) is

  • Belief in the value of the product, relationship and a sense of accomplishment matter the most.
  • Will you ever get a clear answer from Katherine (Kate)

  • They are not shy of saying no if they do not develop trust in your product.

Insights For Deal Planning

    How fast (or slow) will Katherine (Kate) move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Katherine (Kate) take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Katherine (Kate)

Personality Compatibility


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