Kathleen Hertzig

Observer
DISC Type : ic

Regional Field Training Manager at Amazon

Itasca, Illinois, United States

Overview

Kathleen Hertzig is a Regional Field Training Manager at Amazon, specializing in leadership development, training facilitation, and enhancing the customer experience. Her career is distinguished by a 16-year tenure at Bed Bath & Beyond and buybuy BABY, where she honed her skills in program management and stakeholder engagement. She holds a Bachelor of Arts from Boston University.

Based on her professional history and reflections, she is deeply people-centric, valuing the teams she works with and showing a passion for helping new and soon-to-be parents through her work.

After a company reorganization ended her 16-year tenure, she chose to return, citing the "amazing people" as her primary motivation for going back.

Personality Overview

Assertive

Curious

Example Seeker

They often ask many questions and rely heavily on information and documentation.  They are generally strong communicators and are not easy to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Customer Experience
A core focus throughout her career, demonstrated by initiatives to address customer feedback and improve CSAT scores to 4. 8/5. 0 in a previous role.
Leadership Development
A key skill listed in her current role at Amazon and a consistent theme in her management positions where she focused on coaching and people development.
Training Program Design
She has spearheaded the design and deployment of comprehensive training programs for customer-facing teams, integrating Voice of the Customer feedback.

Media Appearances

Meet the woman who assures 100,000 Amazon packages are delivered daily in Hampton Roads – The Virginian-Pilot. Featured in The Virginian-Pilot

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Work History

2-2025
Regional Field Training Manager at Amazon
8-2023 - 10-2024
Manager of Culture and Training at buybuy BABY
8-2021 - 8-2023
Training Specialist at Bed Bath & Beyond
6-2011 - 3-2020
District Customer Service Manager at Bed Bath & Beyond
11-2004 - 6-2011
Customer Service Manager at Bed Bath & Beyond

Education

Bachelor of Arts - BA from Boston University

More Information

Social Presence :

Prographics :

Exp : 19 Location : Itasca, Illinois, United States Job Level : Middle Designation : Regional Field Training Manager at Amazon
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Insights For Selling To Kathleen

During A Call Or A Meeting

DO's

  • Ask them questions to understand their needs better while staying affable
  • Help them understand the risk aspect fully while inspiring confidence
  • Be prepared for a lot of questions, answer them objectively

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kathleen is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Kathleen

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Kathleen move?

  • They like to analyze well and then make their decisions.
  • Can Kathleen take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Kathleen

Personality Compatibility


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