Kavita Muthanna

Supporter
DISC Type : s

Head- Service Performance at Motherhood

Bengaluru, Karnataka, India

Overview

Kavita Muthanna is a seasoned service leader with extensive experience in customer experience and guest relations across the hospitality, corporate, and healthcare sectors. Her career includes key roles at The Ritz-Carlton, Morgan Stanley, and currently as Head of Service Performance at Motherhood. Colleagues describe her as a "true pro" with an impeccable "work ethic" and strong "attention to detail".

Away from her professional life, Kavita appears to have an interest in sports and wellness. She has participated in a corporate cricket league in Bengaluru and has also shown an interest in yoga, having attended classes locally.

Unique fact: Kavita was a key member of the pre-opening team for the first Ritz-Carlton hotel in Bangalore.

Personality Overview

Calm

Social Proof Driven

Slow To Decisions

They are unlikely to become strong champions as they don't prefer pushing other people.  They get along well with all people. Their decisions are defined by the possible value that they can bring to the organization.


Topics They Care About

Guest Experience
Her career is built on managing guest and customer relations in luxury hospitality at The Ritz-Carlton and in healthcare at Manipal and Motherhood.
Service Performance
Her current title is "Head- Service Performance, " and her past roles have consistently focused on elevating service quality and customer satisfaction.
Team Leadership
She has a history of recruiting for her teams and has been noted for her ability to lead, influence, and empower employees to provide excellent service.

Media Appearances

Kavita has no verified media appearances

Work History

3-2025
Head- Service Performance at Motherhood
7-2018 - 2-2025
Director Employee and Guest Services at Morgan Stanley
8-2016 - 6-2018
Head Of Customer Experience (Corporate Office) at Manipal Health Enterprises Pvt. Ltd
12-2012 - 7-2016
Club Lounge and Guest Relations Manager at The Ritz-Carlton Hotel Company LLC
9-2007 - 5-2011
Deputy General Manager at Brook Hotels

Education

Education details unavailable from Shivalik Public School

More Information

Social Presence :

Prographics :

Exp : 16 Location : Bengaluru, Karnataka, India Job Level : N/A Designation : Head- Service Performance at Motherhood
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Insights For Selling To Kavita

During A Call Or A Meeting

DO's

  • Use phrases like ‘others say that’, ‘zero risk in’, ‘seen proof of’ etc.
  • Engage other key stakeholders on their side and leverage if they approve of your product
  • If possible, connect them to existing customers

DONT's

  • Don’t don the salesperson avatar, be the friendly advisor instead
  • Don’t use phrases like ‘there might be’, ‘we haven’t yet’, ‘latest technology’ etc.
  • Don’t keep pushing them for a straight answer, just make your own conclusions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kavita is

  • Low risk, approval of other stakeholders and successful process-based evaluation are most important for them.
  • Will you ever get a clear answer from Kavita

  • They don’t say no very often, and can take you around in circles sometimes.

Insights For Deal Planning

    How fast (or slow) will Kavita move?

  • They do not like to rush, so they could be slow in making decisions.
  • Can Kavita take some risk or not?

  • They rarely take risks and prefer making decisions supported by others.

You And Kavita

Personality Compatibility


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