Kayla Mattucci

Evaluator
DISC Type : dsc

Customer Success Manager at Idelic

Pittsburgh, Pennsylvania, United States

Overview

Kayla Mattucci is a Customer Success Manager at Idelic, where she focuses on empowering fleets to optimize performance using safety data. With a Bachelor of Science in Marketing from the University of Pittsburgh, she has progressively advanced through five roles within the company. Colleagues describe her as empathetic, positive, and eager to learn.

Driven by a passion for making a positive impact, Kayla has a significant background in community service. She served with AmeriCorps NCCC, where she held roles as both a Corps Member and a Team Leader, dedicating her time to community-focused missions and building meaningful relationships.

She led critical disaster response and recovery missions in Puerto Rico following Hurricane Maria.

Personality Overview

Hard To Convince

Quality Focused

Fast But Analytical

They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical  They focus on the results, but can still be quite procedural and analytical about how to get there They are not very likely to become strong advocates of your product or service

Topics They Care About

Customer Success
Her entire career at Idelic has been focused on customer-facing roles, culminating in her recent promotion to Customer Success Manager.
Fleet Safety
Her professional headline states her role is to empower fleets by helping them leverage safety data, which is core to Idelic's mission.
Data Optimization
She helps clients use data to optimize fleet performance, a key value proposition mentioned in her role description.

Media Appearances

Kayla has no verified media appearances

Work History

11-2024
Customer Success Manager at Idelic
5-2023 - 11-2024
Customer Support Manager at Idelic
3-2022 - 5-2023
Customer Support Lead at Idelic
9-2021 - 3-2022
Customer Support Agent II at Idelic
3-2020 - 9-2021
Customer Care Agent at Idelic

Education

2014 - 2016
Bachelor of Science - BS from University of Pittsburgh
2012 - 2014
Sports Management and Marketing from Seton Hill University

More Information

Social Presence :

Prographics :

Exp : 11 Location : Pittsburgh, Pennsylvania, United States Job Level : Middle Designation : Customer Success Manager at Idelic
URL has been copied!

Insights For Selling To Kayla

During A Call Or A Meeting

DO's

  • Use phrases like ‘the ROI of this’, ‘X% more’ etc.
  • Showcase how you can impact results but also make sure that you share detailed information too
  • Keep a professional, business-like approach; especially if you tend to get informal quickly

DONT's

  • Avoid self-deprecating references or general informality, it could decrease their trust in you
  • Avoid making strong statements, instead invite them to agree with you by asking them questions
  • Don’t focus on relationship, focus purely on the merit of your product

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kayla is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Kayla

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Kayla move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Kayla take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Kayla

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.