Keith is a customer experience leader and the current Director of Customer Support at Roadie. He has a track record of building and scaling support operations, notably growing a team from 8 to over 350 people at Capsule. He holds an MBA from New Jersey City University and is described as passionate and driven.
Outside of work, Keith is a musician who writes and records music for his rock band, "Sci Fi Book Club. " He is a strong supporter of creative professionals, actively promoting his wifes digital design company and providing pro bono consulting for an independent film company.
When not leading customer support operations, hes the guitarist and vocalist for his band, which released a full album.
Read the full overview →They don’t always try to control the conversation but neither do they like yielding it fully. They respond well to confident salespeople. They care equally about the product and its potential impact.
Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.
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