Kelly Kagdis

Energizer
DISC Type : I

Director of Client Success, Americas at Twitch

New York, New York, United States

Overview

Kelly Kagdis is the Director of Client Success for the Americas at Twitch, where she has steadily advanced from an Account Manager. Described by colleagues as patient and effective, she leverages her expertise in digital media and advertising to lead her team. She holds a BS from the State University of New York at Oneonta College.

Outside of her professional role, Kelly appears to be engaged in her community. Public records show her supporting charitable causes, such as a fundraiser for the American Cancer Society, and involvement in local church activities, indicating a commitment to community and philanthropy.

Personality Overview

Informal

Full Of Energy

Enthusiastic

Unlike C or D types, they are vocal with their opinions but not so much with their questions.  They are naturally enthusiastic, so take their promise with a pinch of salt. They are people oriented, friendly and like creating new connections.

Topics They Care About

Client Success Leadership
She has a long tenure in client success, having been promoted from manager to her current director-level role for the Americas at Twitch.
Building A-Teams
Frequently posts about hiring Client Success Managers, expressing pride in building "the best team in the biz" at Twitch/Amazon.
Streaming Community
Expresses excitement for community events like TwitchCon, indicating a professional and personal interest in the creator and user ecosystem.

Media Appearances

Kelly has no verified media appearances

Work History

11-2022
Director of Client Success, Americas at Twitch
12-2020
Manager, Client Success East at Twitch
11-2015 - 12-2020
Account Manager at Twitch
3-2015 - 11-2015
Senior Manager, Solutions at Say Media
6-2012 - 2-2015
Senior Planner, Solutions at Say Media

Education

2002 - 2006
BS from State University of New York at Oneonta College

More Information

Social Presence :

Prographics :

Exp : 18 Location : New York, New York, United States Job Level : Mid-senior Designation : Director of Client Success, Americas at Twitch
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Insights For Selling To Kelly

During A Call Or A Meeting

DO's

  • Do some small talk, ask them how things are going on their side
  • Invite them for a lunch or a drink/coffee
  • Be friendly and entertaining in your conversation

DONT's

  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Don’t be too formal, focus on building comfort and trust
  • Avoid cutting into their flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kelly is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Kelly

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Kelly move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Kelly take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Kelly

Personality Compatibility


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