Kelly Schapman

Wildcard
DISC Type : ics

VP of Culture and Customer Experience at The Pond Guy

Detroit Metropolitan Area, United States

Overview

Kelly has no verified overview

Personality Overview

Curious But Skeptical

Requires Proof

ROI Driven

They are unlikely to ever become strong champions even when the conversations are going well; you should focus on cultivating other champions  They typically tend to be late adopters even when they seem friendly and excited about what you have to sell They are often friendly and nice, but can sometimes suprise you with their piercing questions

Topics They Care About

Kelly has no verified topics they care about

Media Appearances

Kelly has no verified media appearances

Work History

1-2020
VP of Culture and Customer Experience at The Pond Guy
12-2017 - 1-2020
Customer Experience Manager at The Pond Guy
3-2016 - 12-2017
Store and Service Office Manager at The Pond Guy
4-2013 - 3-2016
Principal at Retention Consulting
6-2011 - 3-2013
District Manager at Potbelly Sandwich Works

Education

2002 - 2006
Bachelor's degree from Michigan State University - Eli Broad College of Business
2002 - 2006
Bachelor of Arts (BA) from Michigan State University

More Information

Social Presence :

Prographics :

Exp : 19 Location : Detroit Metropolitan Area, United States Job Level : Senior Designation : VP of Culture and Customer Experience at The Pond Guy
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Insights For Selling To Kelly

During A Call Or A Meeting

DO's

  • Share testimonials from known people and give multiple examples of product value
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.
  • Help them understand the risk aspect fully while inspiring confidence

DONT's

  • Avoid winging it with them particularly, answer a question only if you know the answer well
  • Don't ask them to move fast, let them take their time and digest all the information
  • Avoid phrases like ‘trust me’, ‘you will just love it’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kelly is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Kelly

  • They are likely to give you a clear answer without taking you around in circles. However, if you share a good relationship, they might not be so forthcoming.

Insights For Deal Planning

    How fast (or slow) will Kelly move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Kelly take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Kelly

Personality Compatibility


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