Kelly Sullivan

Observer
DISC Type : ci

Director - Client Success at RC Howard and Associates, LLC

Baltimore, Maryland, United States

Overview

With over 20 years in the professional sales training industry, Kelly Sullivan is the Director of Client Success at RC Howard and Associates, LLC. Her expertise spans Learning Management Systems (LMS), client relations, and sales operations. Colleagues and clients describe her as highly responsive, helpful, composed, and a high-value resource.

Kelly shows a strong admiration for family, frequently sharing and celebrating the professional sales achievements of her father, Brian Sullivan. Her posts indicate she values the lessons and insights from his work, blending personal pride with professional interests.

She holds a Sandler Bronze Certification and a Bachelor of Arts from Salisbury University.

Personality Overview

Example Seeker

Value Driven

Assertive

They are generally good communicators and can be hard to convince.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are likely to ask many questions and look heavily for supporting information.

Topics They Care About

Client Success
Her current role is Director of Client Success, and she has a background in building and maintaining strong client relationships to provide solutions.
Sales Training
She has over 20 years of experience in the sales training and coaching industry and holds a Sandler Bronze Certification.
LMS Engagement
Previously managed and drove client adoption of Learning Management Systems for thousands of users in the US, UK, and Europe at GP Strategies.

Media Appearances

Kelly has no verified media appearances

Work History

1-2022
Director - Client Success at RC Howard and Associates, LLC
12-2021 - 4-2022
Operations Coordinator at Maryland Department of Health
5-2021 - 11-2021
Regional Sales Support Manager at TileBar
10-2019 - 5-2021
Business Associate at Van Sant Consulting; Sandler Training
10-2018 - 9-2019
Senior Consultant at GP Strategies Corporation

Education

2005 - 1-2010
Bachelor of Arts from Salisbury University
1998 - 2005
Education details unavailable from Maryvale Preparatory School

More Information

Social Presence :

Prographics :

Exp : 19 Location : Baltimore, Maryland, United States Job Level : Mid-senior Designation : Director - Client Success at RC Howard and Associates, LLC
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Insights For Selling To Kelly

During A Call Or A Meeting

DO's

  • Share testimonials from known people and give multiple examples of product value
  • Build rapport, it will come handy to handle hard questions later
  • Invite them for a social do but don’t rely solely on the relationship

DONT's

  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t try to rush them into a decision, provide all necessary information first
  • Avoid making offhand commitments

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kelly is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Kelly

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Kelly move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Kelly take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Kelly

Personality Compatibility


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