Kelly Wagner-Grull, MBA in

Kelly Wagner-Grull, MBA

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Sr. Director of Digital, Member Experience at Credit Union of Colorado
📍 Erie, Colorado, United States

Kelly Wagner-Grull leads the digital and member experience strategy at the Credit Union of Colorado, leveraging over 20 years of financial services experience. She specializes in turning member feedback into action through AI, journey analytics, and human-centered design, and holds an MBA from Regis University.

Outside of work, Kelly is deeply involved in her community, serving as a board member for the Parker Performing Arts School. She and her family live in Parker, Colorado, and enjoy spending time in the Rocky Mountains. Her commitment to service is highlighted by her induction into the Alpha Sigma Nu Honor Society.

Unique Fact: She was inducted into an honor society that recognizes loyalty to Jesuit philosophy and an active life of service to others.

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Experience
21 Years
Current Role
Sr. Director of Digital, Member Experience
Job Level
Senior
Location
Erie, Colorado, United States
Personality Overview

How Kelly shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Kelly cares about

Member Experience (CX)
Leads her credit union's member engagement strategy and is a frequent speaker on CX innovation in financial services at industry conferences like CXFS.
Digital Transformation
Drives the implementation of AI-powered automation, virtual assistants, and modern digital platforms to improve service, efficiency, and member satisfaction.
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Career

Work history

7-2021
Sr. Director of Digital, Member Experience
Credit Union of Colorado
8-2018 - 8-2021
Director of Innovation and Member Experience
Credit Union of Colorado
8-2015 - 8-2018
Director of Branch & Contact Center Operations
Credit Union of Colorado
6-2008 - 2-2010
Customer Service, Sales and Operations Manager IV (AVP)
Wells Fargo
1-2003 - 6-2008
Senior Loan Administration Manager
Wells Fargo
In the press

Media appearances

The Credit Union View – Interview with Kelly Wagner‑Grull, Sr. Director of Digital, Member Experience, Credit Union of Colorado. Featured in Fintech Talents
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Innovation at Warp Speed – Conversation with Kelly Wagner‑Grull (Credit Union of Colorado). Featured in One Vision Podcast (Acast)
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Education
2003 - 2006
Master of Business Administration - MBA
Regis University
8-1997 - 5-2001
Associate of Arts and Sciences - AAS
University of Colorado Colorado Springs
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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