Kelly Williams in

Kelly Williams

Supporter · DISC type s
Head Of Operations at Ascensos
📍 Belfast Metropolitan Area, United Kingdom

Kelly Williams is an experienced contact centre leader, currently serving as the Head of Operations at Ascensos. With a strong background in the outsourcing industry, she specializes in service delivery, operations management, and omni-channel customer service, previously holding senior roles at Teleperformance UK.

Based on her professional interests, she appears to follow developments in technology, retail, and beauty, with a focus on major brands like Salesforce, ASOS, and The Estée Lauder Companies. She is actively engaged in promoting her team and company culture online.

Kelly is a proponent of celebrating team success, publicly recognizing her colleagues at company events like the "Archie Awards. "

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Experience
27 Years
Current Role
Head Of Operations
Job Level
Mid-senior
Location
Belfast Metropolitan Area, United Kingdom
Personality Overview

How Kelly shows up

Procedural
Thoughtful In Approach
Social Proof Driven

They are unlikely to become strong champions as they don't prefer pushing other people. They maintain good relationships with everyone, internally and externally. They are motivated by the potential impact of their decision on the organization.

Priorities

Topics Kelly cares about

Contact Centre Operations
Her entire career, including her current role as Head of Operations, is focused on managing and improving contact centre performance and service delivery.
Team Culture
Frequently posts about her team's achievements and awards, emphasizing a positive work environment with hashtags like #theATeam.
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Career

Work history

3-2022
Head Of Operations
Ascensos
3-2016
Contact Centre Manager
Teleperformance UK
9-2002
Business Manager
Teleperformance UK
11-2019 - 3-2022
Service Delivery Director
Teleperformance UK
3-1998 - 8-2002
Operations Manager
AMA
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1992 - 1996
Education details unavailable
Bangor High School
Social presence
in
Behavioral profile

DISC profile (public)

s

Steadiness (S)

Steadiness (S) reflects the degree to which a person is likely to focus on cooperation, support and taking everyone along. Those scoring high tend to be consistent and calm.

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