Kelly Williams is an experienced contact centre leader, currently serving as the Head of Operations at Ascensos. With a strong background in the outsourcing industry, she specializes in service delivery, operations management, and omni-channel customer service, previously holding senior roles at Teleperformance UK.
Based on her professional interests, she appears to follow developments in technology, retail, and beauty, with a focus on major brands like Salesforce, ASOS, and The Estée Lauder Companies. She is actively engaged in promoting her team and company culture online.
Kelly is a proponent of celebrating team success, publicly recognizing her colleagues at company events like the "Archie Awards. "
Read the full overview →They are unlikely to become strong champions as they don't prefer pushing other people. They maintain good relationships with everyone, internally and externally. They are motivated by the potential impact of their decision on the organization.
Steadiness (S) reflects the degree to which a person is likely to focus on cooperation, support and taking everyone along. Those scoring high tend to be consistent and calm.
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