Kenesha Britton

Observer
DISC Type : ci

Assistant Deputy Under Secretary for Benefits (National Contact Centers/OFO) at U.S. Department of Veterans Affairs

Woodbridge, Virginia, United States

Overview

Kenesha Britton is a senior executive at the U. S. Department of Veterans Affairs, where she leads the National Contact Operations. A U. S. Navy veteran, she is responsible for the strategic direction of VBAs national call centers and public contact teams, focusing on modernizing service delivery for millions of veterans annually.

Outside of her official duties, Kenesha is a mother of two who enjoys writing poetry, composing music, and traveling. She resides in Woodbridge, Virginia, with her husband and often returns to her hometown in South Carolina to connect with family and friends, reflecting a deep appreciation for her roots.

Interesting fact: She has been the executive sponsor for the Tactical Leadership Program since its founding, a key initiative for VBAs succession planning.

Personality Overview

Value Driven

Assertive

Curious

They are generally strong communicators and are not easy to convince.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They ask a lot of questions and rely heavily on information and collaterals.

Topics They Care About

Veteran Services
As a Navy veteran and a senior VA leader, she spearheads initiatives like the Solid Start program to ensure veterans receive benefits and support, especially during their transition to civilian life.
Contact Center Modernization
She oversees millions of veteran interactions annually and leads efforts to upgrade systems and streamline communications to enhance customer service and efficiency.
MST Claims Processing
She leads the initiative to streamline claims processing for Military Sexual Trauma (MST) survivors, consolidating operations to improve outcomes for sensitive and complex cases.

Media Appearances

Kenesha has no verified media appearances

Work History

10-2020
Assistant Deputy Under Secretary for Benefits (National Contact Centers/OFO) at U.S. Department of Veterans Affairs
9-2009
Assistant Director, Veterans Benefits Management System (VBMS) Program Management Office (PMO) at U.S. Department of Veterans Affairs
6-2016 - 10-2020
Assistant Director at U.S. Department of Veterans Affairs

Education

2004 - 2006
Master of Arts (MA) from Webster University
1998 - 2003
Bachelor of Science (BS) from Benedict College

More Information

Social Presence :

Prographics :

Exp : 16 Location : Woodbridge, Virginia, United States Job Level : Junior Designation : Assistant Deputy Under Secretary for Benefits (National Contact Centers/OFO) at U.S. Department of Veterans Affairs
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Insights For Selling To Kenesha

During A Call Or A Meeting

DO's

  • Help them realize that there is no personal risk in making this decision
  • Persuade objectively how your product will help them achieve their goals
  • Be prepared for a lot of questions, answer them objectively

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Avoid making offhand commitments
  • Don’t rely excessively on your relationship with them to win the deal

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kenesha is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Kenesha

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Kenesha move?

  • They like to analyze well and then make their decisions.
  • Can Kenesha take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Kenesha

Personality Compatibility


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