Kenesha Britton in

Kenesha Britton

Observer · DISC type ci
Assistant Deputy Under Secretary for Benefits (National Contact Centers/OFO) at U.S. Department of Veterans Affairs
📍 Woodbridge, Virginia, United States

Kenesha Britton is a senior executive at the U. S. Department of Veterans Affairs, where she leads the National Contact Operations. A U. S. Navy veteran, she is responsible for the strategic direction of VBAs national call centers and public contact teams, focusing on modernizing service delivery for millions of veterans annually.

Outside of her official duties, Kenesha is a mother of two who enjoys writing poetry, composing music, and traveling. She resides in Woodbridge, Virginia, with her husband and often returns to her hometown in South Carolina to connect with family and friends, reflecting a deep appreciation for her roots.

Interesting fact: She has been the executive sponsor for the Tactical Leadership Program since its founding, a key initiative for VBAs succession planning.

Read the full overview →
Experience
16 Years
Current Role
Assistant Deputy Under Secretary for Benefits (National Contact Centers/OFO)
Job Level
Junior
Location
Woodbridge, Virginia, United States
Personality Overview

How Kenesha shows up

Value Driven
Assertive
Curious

They are generally strong communicators and are not easy to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They ask a lot of questions and rely heavily on information and collaterals.

Priorities

Topics Kenesha cares about

Veteran Services
As a Navy veteran and a senior VA leader, she spearheads initiatives like the Solid Start program to ensure veterans receive benefits and support, especially during their transition to civilian life.
Contact Center Modernization
She oversees millions of veteran interactions annually and leads efforts to upgrade systems and streamline communications to enhance customer service and efficiency.
+4 more topics Login to view topics
Career

Work history

10-2020
Assistant Deputy Under Secretary for Benefits (National Contact Centers/OFO)
U.S. Department of Veterans Affairs
9-2009
Assistant Director, Veterans Benefits Management System (VBMS) Program Management Office (PMO)
U.S. Department of Veterans Affairs
6-2016 - 10-2020
Assistant Director
U.S. Department of Veterans Affairs
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2004 - 2006
Master of Arts (MA)
Webster University
1998 - 2003
Bachelor of Science (BS)
Benedict College
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

Other U.S. Department of Veterans Affairs Employees

Explore more public profiles from related professionals.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Kenesha. Free, 10 seconds.