Kercedric Holley-Bell

Enthusiast
DISC Type : i

EVP & Group Head Corporate & Commercial Banking Customer Service and Support at U.S. Bank

Seattle, Washington, United States

Overview

Kercedric is an Executive Vice President at U.S. Bank with a career spanning over three decades at the company. She leads a 500-person customer service organization focused on transforming customer engagement through proactive, outcome-driven partnerships. A graduate of the University of Washington, she is recognized for her empathetic and optimistic leadership style.

As part of a team honored by American Bankers "Most Powerful Women in Banking" program, Kercedric has been lauded for her performance and leadership. Her focus on employee development has cultivated remarkable team loyalty and longevity.

An interesting fact: The teams she manages have an average tenure of approximately 16 years, reflecting her focus on building careers, not just filling jobs.

Personality Overview

Story Driven

Consensus Focused

Amiable & Agreeable

Unlike D or C types, they are convinced more by stories and testimonials.  They tend to be agreeable by nature, so take their promises with a pinch of salt.
 They are more about building relationships than just cutting deals.

Topics They Care About

Empathetic Leadership
Colleagues describe her as leading with optimism and empathy, focusing on knowing her team personally and professionally to foster their success and build loyalty.
Women in Banking
She has been recognized as part of American Banker's “Most Powerful Women in Banking” Top Teams and leads a group composed mostly of women.
CX Transformation
Her career centers on evolving traditional customer service into proactive, scalable models that improve customer health and drive retention for enterprise clients.

Media Appearances

U.S. Bank Names New Leaders, Changes Corporate & Commercial Banking. Featured in Equipment Finance Advisor

See Now

Work History

10-2016 - 4-2025
EVP & Group Head Corporate & Commercial Banking Customer Service and Support at U.S. Bank
2-2004 - 10-2016
SVP, Division Manager at U.S. Bank

Education

8-2008 - 8-2010
Graduate-Level Certificate from University of Washington

More Information

Social Presence :

Prographics :

Exp : 21 Location : Seattle, Washington, United States Job Level : N/A Designation : EVP & Group Head Corporate & Commercial Banking Customer Service and Support at U.S. Bank
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Insights For Selling To Kercedric

During A Call Or A Meeting

DO's

  • Give them the opportunity to lead the conversation where possible
  • Ask them how their day is going or exchange some other pleasantries
  • Speak from experience about success that the product has seen with other customers

DONT's

  • Don’t be excessively objective, be like a storyteller with them
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don’t be too formal with them, they trust informality more

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kercedric is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Kercedric

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Kercedric move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Kercedric take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Kercedric

Personality Compatibility


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