Kerri Graham in

Kerri Graham

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Director of Customer Success at Cocoon
📍 Rye, New Hampshire, United States

Kerri Graham is the Director of Customer Success at Cocoon, where she has progressed through five roles, showcasing a rapid career trajectory. A graduate of Columbia University and Northeastern University, she is also a Certified Leave Management Specialist, aligning her expertise directly with her companys focus on employee leave benefits.

Kerris background is unique, with a certification as a Pediatric Chemotherapy and Biotherapy Provider, suggesting a prior career or deep interest in pediatric healthcare. This interest is complemented by her focus on companies like Kaiser Permanente and Stanford Health Care. She is also currently on parental leave.

She has a background as a Pediatric Chemotherapy and Biotherapy Provider before moving into tech leadership.

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Experience
13 Years
Current Role
Director of Customer Success
Job Level
Mid-senior
Location
Rye, New Hampshire, United States
Personality Overview

How Kerri shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Kerri cares about

Leave Management
Her role at Cocoon and her certification as a Certified Leave Management Specialist highlight her expertise in this specific area of employee benefits.
Customer Onboarding
Previous roles as a lead and senior manager for onboarding and scaled customer success at Cocoon demonstrate a strong focus on this critical part of the customer journey.
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Career

Work history

1-2025
Director of Customer Success
Cocoon
3-2024 - 1-2025
Head of Customer Success
Cocoon
10-2023 - 3-2024
Senior Manager, Onboarding and Scaled Customer Success
Cocoon
12-2022 - 10-2023
Lead, Onboarding and Scaled Customer Success
Cocoon
12-2021 - 6-2023
Customer Success Manager
Cocoon
In the press

Media appearances

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Education
2018 - 2019
Master's degree
Columbia University
2009 - 2010
MSA
D'Amore-McKim School of Business at Northeastern University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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