Kerri Graham

Enthusiast
DISC Type : i

Director of Customer Success at Cocoon

Rye, New Hampshire, United States

Overview

Kerri Graham is the Director of Customer Success at Cocoon, where she has progressed through five roles, showcasing a rapid career trajectory. A graduate of Columbia University and Northeastern University, she is also a Certified Leave Management Specialist, aligning her expertise directly with her companys focus on employee leave benefits.

Kerris background is unique, with a certification as a Pediatric Chemotherapy and Biotherapy Provider, suggesting a prior career or deep interest in pediatric healthcare. This interest is complemented by her focus on companies like Kaiser Permanente and Stanford Health Care. She is also currently on parental leave.

She has a background as a Pediatric Chemotherapy and Biotherapy Provider before moving into tech leadership.

Personality Overview

Non-Confrontational

Consensus Focused

Story Driven

They are more about building relationships than just cutting deals.  Unlike D or C types, they are convinced more by stories and testimonials. They are generally friendly, so be careful when relying on their word.

Topics They Care About

Leave Management
Her role at Cocoon and her certification as a Certified Leave Management Specialist highlight her expertise in this specific area of employee benefits.
Customer Onboarding
Previous roles as a lead and senior manager for onboarding and scaled customer success at Cocoon demonstrate a strong focus on this critical part of the customer journey.
Career Progression
[Predicted] Her significant advancement from a Customer Success Manager to Director within a single company indicates a strong interest in professional growth and development.

Media Appearances

Kerri has no verified media appearances

Work History

1-2025
Director of Customer Success at Cocoon
3-2024 - 1-2025
Head of Customer Success at Cocoon
10-2023 - 3-2024
Senior Manager, Onboarding and Scaled Customer Success at Cocoon
12-2022 - 10-2023
Lead, Onboarding and Scaled Customer Success at Cocoon
12-2021 - 6-2023
Customer Success Manager at Cocoon

Education

2018 - 2019
Master's degree from Columbia University
2009 - 2010
MSA from D'Amore-McKim School of Business at Northeastern University

More Information

Social Presence :

Prographics :

Exp : 13 Location : Rye, New Hampshire, United States Job Level : Mid-senior Designation : Director of Customer Success at Cocoon
URL has been copied!

Insights For Selling To Kerri

During A Call Or A Meeting

DO's

  • Invite them for a lunch or a drink/coffee
  • Give them the opportunity to lead the conversation where possible
  • Refer to interesting customer testimonials and stress on great customer experience

DONT's

  • Avoid overloading them with too much information
  • Don’t be excessively objective, be like a storyteller with them
  • Don’t ask too many questions in one go, weave them into the flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kerri is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Kerri

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Kerri move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Kerri take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Kerri

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.