Kevin Jones in

Kevin Jones

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Director, Customer Support, Solutions Engineering, and Managed Services at Sift
📍 Creedmoor, North Carolina, United States

Kevin Jones is a results-driven Director at Sift, specializing in customer support, solutions engineering, and managed services for SaaS cybersecurity. A recognized industry expert, he has a strong track record of integrating new products and managing high-volume support teams. Colleagues describe him as a calm, cool, and highly organized leader.

He holds certifications in Payment Essentials and Fraud Essentials from the Merchant Risk Council, demonstrating a commitment to mastering digital risk and trust.

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Experience
17 Years
Current Role
Director, Customer Support, Solutions Engineering, and Managed Services
Job Level
Mid-senior
Location
Creedmoor, North Carolina, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Kevin cares about

Fraud Prevention
He recently earned certifications in Fraud and Payment Essentials and actively posts about using platforms like Sift to combat payment fraud and manage disputes.
Customer Experience
His career is centered on leading customer support and solutions teams. His goal is to champion customer trust and ensure smooth experiences.
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Career

Work history

3-2024
Director, Customer Support, Solutions Engineering, and Managed Services
Sift
5-2022 - 2-2024
Director of Customer Support and Operations
Qualys
11-2021 - 5-2022
Director Technical Support
N-able
4-2021 - 11-2021
Senior Technical Support Manager
N-able
8-2017 - 4-2021
Senior Technical Support Manager
SolarWinds MSP
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
Network and Security Management
ECPI University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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