Kevin Kanta

Captain
DISC Type : DS

Vice President, Service Operations at Cocoon Home Services

Rosemount, Minnesota, United States

Overview

As Vice President of Operations at Cocoon Home Services, Kevin leads national service organizations to increased profitability and performance. Educated in Business Management at Joliet Junior College, he is described by colleagues as a passionate, innovative, and dynamic leader.

His past experience as a field technician gives him a unique and valuable "in the weeds" perspective when leading national operations.

Personality Overview

Decisive But Calm

Planner & Achiever

Dynamic But Sincere

They exhibit a rare combination of being result-oriented but patient at the same time.  Reading between the lines and seeing beyond your words comes naturally to them. They are very professional in their approach and can weigh multiple perspectives together.

Topics They Care About

Service Operations
His career has been dedicated to leading and growing national field service operations for major companies like Sears Home Services and Cocoon Home Services.
Customer Experience
He consistently focuses on delivering a "world class client experience" and has held roles, like Director of Customer Success, centered on customer retention and satisfaction.
Team Leadership
Described as a "passionate servant leader, " he actively posts about hiring and publicly celebrates his team members' successes, showing a focus on mentorship and team building.

Media Appearances

Kevin has no verified media appearances

Work History

12-2024
Vice President, Service Operations at Cocoon Home Services
12-2023 - 12-2024
General Manager at Lee's Appliance and Refrigeration Service
5-2023 - 12-2023
Vice President, Field Operations at Sears Home Services
5-2022 - 5-2023
Senior Director, Field Operations at Sears Home Services
1-2019 - 5-2022
Sr. Director, Customer Success at ServicePower

Education

Business Management from Joliet Junior College

More Information

Social Presence :

Prographics :

Exp : 30 Location : Rosemount, Minnesota, United States Job Level : Senior Designation : Vice President, Service Operations at Cocoon Home Services
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Insights For Selling To Kevin

During A Call Or A Meeting

DO's

  • Ask them at the end if they see a strong value prop in your product; expect an honest answer
  • Use phrases like 'your team deserves', 'best in class' etc.
  • During followups, use phone or text if needed, they should be fine

DONT's

  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them
  • Don't go over them unless you are left with no other option
  • Don't get into pricing discussions early on, steer conversation towards proven results

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kevin is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Kevin

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Kevin move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Kevin take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Kevin

Personality Compatibility


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