Kevin Malone, MBA, PMP, ITIL, ICP-Agile in

Kevin Malone, MBA, PMP, ITIL, ICP-Agile

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Director, IT Service Management at Kemper
📍 Greater Chicago Area, United States

Kevin is the Director of IT Service Management at Kemper, where he leads the ITSM strategy and a diverse team. An experienced project manager with credentials like PMP and ITIL v4, he focuses on operational excellence and aligning technology with business goals. He holds an MBA from Governors State University.

Kevin is deeply involved in community work through the Katherine Malone Foundation, a non-profit organization he actively promotes. He organizes and encourages sponsorship for charity events, such as golf outings, to support the foundations mission of raising awareness for organ donation.

He is involved with The Katherine Malone Foundation, a non-profit focused on organ donation awareness.

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Experience
14 Years
Current Role
Director, IT Service Management
Job Level
Mid-senior
Location
Greater Chicago Area, United States
Personality Overview

How Kevin shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Kevin cares about

IT Service Management
He leads Kemper's ITSM strategy, focusing on implementing best practices to drive operational excellence and enhance customer satisfaction.
Organ Donation Awareness
He actively promotes the Katherine Malone Foundation and has publicly shared his views on the need to overhaul the organ transplant system.
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Career

Work history

10-2025
Director, IT Service Management
Kemper
11-2024 - 7-2025
Contract Project and Program Manager
Options Clearing Corp via Judge Group
1-2024 - 11-2024
Contract Project/Program Manager
Northern Trust via TEK Systems
11-2014 - 11-2023
IT Service Management, Infrastructure and Cloud PMO Manager
Accenture
12-2010 - 11-2014
Consultant
Confidential
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2003 - 2007
Master of Business Administration (MBA)
Governors State University
Certificate in Leadership & Organizational Development
Governors State University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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