Kevin Malone, MBA, PMP, ITIL, ICP-Agile

Questioner
DISC Type : c

Director, IT Service Management at Kemper

Greater Chicago Area, United States

Overview

Kevin is the Director of IT Service Management at Kemper, where he leads the ITSM strategy and a diverse team. An experienced project manager with credentials like PMP and ITIL v4, he focuses on operational excellence and aligning technology with business goals. He holds an MBA from Governors State University.

Kevin is deeply involved in community work through the Katherine Malone Foundation, a non-profit organization he actively promotes. He organizes and encourages sponsorship for charity events, such as golf outings, to support the foundations mission of raising awareness for organ donation.

He is involved with The Katherine Malone Foundation, a non-profit focused on organ donation awareness.

Personality Overview

Systematic

Cautious & Analytical

Not Easily Convinced

They prefer to fully evaluate every situation.  They are more likely than others to negotiate on pricing and terms. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Topics They Care About

IT Service Management
He leads Kemper's ITSM strategy, focusing on implementing best practices to drive operational excellence and enhance customer satisfaction.
Organ Donation Awareness
He actively promotes the Katherine Malone Foundation and has publicly shared his views on the need to overhaul the organ transplant system.
Cloud Project Management
His professional background includes managing ITSM, infrastructure, and cloud projects for major companies like Accenture and Options Clearing Corp.

Media Appearances

Kevin has no verified media appearances

Work History

10-2025
Director, IT Service Management at Kemper
11-2024 - 7-2025
Contract Project and Program Manager at Options Clearing Corp via Judge Group
1-2024 - 11-2024
Contract Project/Program Manager at Northern Trust via TEK Systems
11-2014 - 11-2023
IT Service Management, Infrastructure and Cloud PMO Manager at Accenture
12-2010 - 11-2014
Consultant at Confidential

Education

2003 - 2007
Master of Business Administration (MBA) from Governors State University
Certificate in Leadership & Organizational Development from Governors State University

More Information

Social Presence :

Prographics :

Exp : 14 Location : Greater Chicago Area, United States Job Level : Mid-senior Designation : Director, IT Service Management at Kemper
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Insights For Selling To Kevin

During A Call Or A Meeting

DO's

  • Emphasise more on facts and measurable benefits
  • If you have a lower priced product compared to the competition, call out the same
  • Keep some extra margin in hand as they will likely negotiate the pricing

DONT's

  • Avoid rushing them, be polite and patient
  • Don’t overhype the product/pitch, keep it measured
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kevin is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Kevin

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Kevin move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Kevin take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Kevin

Personality Compatibility


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