Kevin Smith

Observer
DISC Type : ci

Director of Information Technology at Chatham County

Pittsboro, North Carolina, United States

Overview

Kevin Smith is the Director of Information Technology for Chatham County, leveraging extensive experience from a long career at Duke Universitys Fuqua School of Business and Nicholas School of the Environment. He is an ITIL-certified manager focused on customer service, innovation, and aligning technology with organizational needs, holding a Bachelors degree from East Carolina University.

Outside of his technology career, Kevin is a U. S. Navy Reserve veteran who served during Operation Desert Shield/Desert Storm. He previously taught English in Japan, where he met his wife. He and his family reside in Pittsboro, North Carolina.

Unique fact: Kevin is a proud veteran of the United States Navy Reserve.

Personality Overview

Example Seeker

Curious

Assertive

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They ask a lot of questions and rely heavily on information and collaterals. They are generally good communicators and can be hard to convince.

Topics They Care About

Cybersecurity Culture
Actively hiring security analysts to build a strong county-wide security culture, incident response, and security awareness, as mentioned in recent professional posts.
Public Sector IT
Transitioned from a long career in university IT at Duke to lead technology for the growing Chatham County government, embracing its unique challenges.
IT Service Management
Holds ITIL Intermediate certifications in both IT Service Strategy and Service Operation, indicating a focus on structured, service-oriented IT delivery.

Media Appearances

Smith, Kevin | Staff Directory Search | Chatham County, NC. Featured in Chatham County Government

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Work History

3-2024
Director of Information Technology at Chatham County
2-2019 - 11-2023
Director of IT and Facilities at Duke University Nicholas School of the Environment
2016 - 12-2018
Board of Directors & Membership Chair at Technology in Business Schools Roundtable
5-2005 - 2-2019
Director of Technical Support at Duke University - The Fuqua School of Business
3-2004 - 5-2005
Project Manager/Support Engineer at IQMax

Education

1986 - 1992
Bachelor's degree from East Carolina University

More Information

Social Presence :

Prographics :

Exp : 34 Location : Pittsboro, North Carolina, United States Job Level : Mid-senior Designation : Director of Information Technology at Chatham County
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Insights For Selling To Kevin

During A Call Or A Meeting

DO's

  • Share testimonials from known people and give multiple examples of product value
  • Be prepared for a lot of questions, answer them objectively
  • Help them realize that there is no personal risk in making this decision

DONT's

  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kevin is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Kevin

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Kevin move?

  • They like to be detailed and take their time to arrive at decisions.
  • Can Kevin take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Kevin

Personality Compatibility


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