Khurram Massey

Trailblazer
DISC Type : ID

Head of Customer Success Operations at Ceburu, Inc.

United States

Overview

Khurram is a customer success executive with over 20 years of experience leading post-sales teams at SaaS companies. He specializes in scaling CX programs at early-stage startups, driving retention and NRR growth, and holds a certification in Project Management Foundations.

Based in the San Francisco Bay Area, Khurram is an avid fan of the San Francisco 49ers football team. This interest is a significant part of his public persona outside of his professional life.

Unique fact: He was a founding member of the Customer Success & Support team at HarvestMark, a Series A startup later acquired by Trimble.

Personality Overview

Persuasive

Informal

Charismatic

They prefer to ensure that they are in control of the situation.  They are more likely to accept new and exciting technologies. They are charming and can persuade others to support their decisions.

Topics They Care About

Scaling CX Programs
His career is centered on building and scaling customer experience programs from the ground up, particularly for early-stage and global SaaS companies.
Revenue Retention
He consistently highlights his success in driving NRR and GRR growth and increasing customer retention by double-digit percentages across his leadership roles.
San Francisco 49ers
His public, verified Twitter handle is "@real9er4life", indicating a strong personal interest and passion for the NFL team.

Media Appearances

Khurram has no verified media appearances

Work History

1-2024
Head of Customer Success Operations at Ceburu, Inc.
1-2022 - 12-2023
Director of Customer Support and Succes at Fulcrum
1-2020 - 11-2021
Head of Customer Experience at Kespry
11-2011 - 8-2019
Director Of Customer Support and Success at HarvestMark
4-2010 - 11-2011
Customer Support Manager at TriTech Acquires Tiburon

Education

Bachelors from Karachi University

More Information

Social Presence :

Prographics :

Exp : 15 Location : United States Job Level : Mid-senior Designation : Head of Customer Success Operations at Ceburu, Inc.
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Insights For Selling To Khurram

During A Call Or A Meeting

DO's

  • Display high self-confidence and expect them to have a strong personality.
  • Give them control of the sales process
  • Showcase existing customers and use case-studies to grab their attention

DONT's

  • Do not look like someone who doesn’t know what they are talking about
  • Don’t hesitate from asking questions or pushing them, but take a friendly approach
  • Avoid unnecessary negativity or slowness

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Khurram is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Khurram

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Khurram move?

  • If you earn their trust and they develop faith in the product, they can make decisions quickly.
  • Can Khurram take some risk or not?

  • If necessary, they will be ready to take risks.

You And Khurram

Personality Compatibility


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