Khurram Massey in

Khurram Massey

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Head of Customer Success Operations at Ceburu, Inc.
📍 United States

Khurram is a customer success executive with over 20 years of experience leading post-sales teams at SaaS companies. He specializes in scaling CX programs at early-stage startups, driving retention and NRR growth, and holds a certification in Project Management Foundations.

Based in the San Francisco Bay Area, Khurram is an avid fan of the San Francisco 49ers football team. This interest is a significant part of his public persona outside of his professional life.

Unique fact: He was a founding member of the Customer Success & Support team at HarvestMark, a Series A startup later acquired by Trimble.

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Experience
15 Years
Current Role
Head of Customer Success Operations
Job Level
Mid-senior
Location
United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Khurram cares about

Scaling CX Programs
His career is centered on building and scaling customer experience programs from the ground up, particularly for early-stage and global SaaS companies.
Revenue Retention
He consistently highlights his success in driving NRR and GRR growth and increasing customer retention by double-digit percentages across his leadership roles.
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Career

Work history

1-2024
Head of Customer Success Operations
Ceburu, Inc.
1-2022 - 12-2023
Director of Customer Support and Succes
Fulcrum
1-2020 - 11-2021
Head of Customer Experience
Kespry
11-2011 - 8-2019
Director Of Customer Support and Success
HarvestMark
4-2010 - 11-2011
Customer Support Manager
TriTech Acquires Tiburon
In the press

Media appearances

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Education
Bachelors
Karachi University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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