Jordan H.

Evaluator
DISC Type : dsc

Senior Manager, Integration, Center of Excellence at Sila Services

Atlanta Metropolitan Area, United States

Overview

Jordan H. is a Senior Manager at Sila Services Center of Excellence, focusing on integration. With a background in Business/Managerial Economics from Liberty University and significant experience in strategic customer success at ServiceTitan, he specializes in leveraging technology to help home service companies grow.

He holds a "Residential Certified Administrator Commander Level" certification, indicating specialized expertise in his field.

Personality Overview

Thorough Evaluator

Fast But Analytical

Quality Focused

They are not very likely to become strong advocates of your product or service  They focus on the results, but can still be quite procedural and analytical about how to get there They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical

Topics They Care About

Strategic Customer Success
His career progression at ServiceTitan from Senior Enterprise Success Manager to Senior Manager of Strategic Customer Success highlights his expertise in this area.
Business Integration
His current title is Senior Manager, Integration, making this a core focus of his professional responsibilities at Sila Services' Center of Excellence.
Home Services Tech
His roles at ServiceTitan, a leading software provider for trades, and Sila Services, a home services company, show a deep focus on this industry.

Media Appearances

Jordan has no verified media appearances

Work History

6-2025
Senior Manager, Integration, Center of Excellence at Sila Services
5-2024 - 6-2025
Senior Manager, Strategic Customer Success at ServiceTitan
12-2022 - 5-2024
Manager, Strategic Customer Success at ServiceTitan
8-2022 - 12-2022
Senior Enterprise Success Manager at ServiceTitan

Education

Business/Managerial Economics from Liberty University

More Information

Social Presence :

Prographics :

Exp : 3 Location : Atlanta Metropolitan Area, United States Job Level : Middle Designation : Senior Manager, Integration, Center of Excellence at Sila Services
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Insights For Selling To Jordan

During A Call Or A Meeting

DO's

  • Use phrases like ‘the ROI of this’, ‘X% more’ etc.
  • Showcase your competitive superiority clearly when possible or address it at the minimum
  • Showcase how you can impact results but also make sure that you share detailed information too

DONT's

  • Avoid self-deprecating references or general informality, it could decrease their trust in you
  • Avoid too much small talk, just a few formal pleasantries should be fine
  • Avoid making strong statements, instead invite them to agree with you by asking them questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jordan is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Jordan

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Jordan move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Jordan take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Jordan

Personality Compatibility


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