Kim Hằng Nguyễn in

Kim Hằng Nguyễn

Initiator · DISC type Di
Senior Customer Experience Consultant at Voya Financial
📍 Philadelphia, Pennsylvania, United States

Professional overview including current role context, leadership scope, domain focus, and career trajectory to help you understand background relevance before outreach.

Key behavioral and communication insights including interaction style, decision-making tendencies, and motivation drivers to tailor messaging and personalize conversations.

Business priorities, areas of interest, and practical outreach recommendations that can improve conversion quality for this professional.

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Experience
7 Years
Current Role
Senior Customer Experience Consultant
Job Level
Middle
Location
Philadelphia, Pennsylvania, United States
Personality Overview

How Kim shows up

Friendly Challenger
Risk-Accepting
Conviction Driven

They don’t mind taking a stand if they believe in something. They respond well to objective pitches but also attach some value to relationships. They measure a product on its merit but can be influenced by strong testimonials.

Priorities

Topics Kim cares about

Strategic Priorities
Topic insights and context to help personalize outreach and discovery conversations.
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Career

Work history

9-2025
Senior Customer Experience Consultant
Voya Financial
4-2023 - 9-2025
Customer Experience (CX) Consultant
Voya Financial
11-2021 - 1-2023
Customer Experience (CX) Specialist, Global Customer Experience
Illumina
6-2021 - 11-2021
Research Collaborator
Illumina
6-2021 - 6-2021
Researcher and Winner, International University Behavioral Economics Nudgestorm Challenge
Fintonic
In the press

Media appearances

Media appearances and press coverage highlighting public visibility and thought leadership.
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Education
2020 - 2021
Master's degree
University of Pennsylvania
4-2022 - 7-2022
Mini MBA
MiniMBA
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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