Kim Kiekeben in

Kim Kiekeben

Login to view DISC.
Contact Center Domain Architect at World Wide Technology
📍 Columbus, Ohio Metropolitan Area, United States

Kim Kiekeben is a Contact Center Domain Architect at World Wide Technology with over thirty years of experience. She specializes in leading enterprises through complex technology transformations, from strategic roadmap development to implementation, focusing on enhancing customer and agent experiences through modern, AI-driven solutions.

In her personal time, Kim is dedicated to her family and community. She enjoys traveling with her family and finds fulfillment in volunteering to help children in need, showcasing a strong commitment to both her personal relationships and contributing to the well-being of others.

With over three decades focused exclusively on the contact center space, she has been repeatedly awarded for her ability to drive successful outcomes.

Read the full overview →
Experience
27 Years
Current Role
Contact Center Domain Architect
Job Level
Senior
Location
Columbus, Ohio Metropolitan Area, United States
Personality Overview

How Kim shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Kim cares about

Contact Center AI
Writes and speaks about leveraging AI platforms like Google CCAI to improve operational efficiency and the customer journey in contact centers.
CCaaS Platforms
Her team advises clients on selecting the best Contact Center as a Service (CCaaS) platforms, including Genesys, NICE CXone, and Talkdesk, to meet their needs.
+4 more topics Login to view topics
Career

Work history

10-2019
Contact Center Domain Architect
World Wide Technology
11-2016 - 10-2019
Senior Contact Center Engineer/Architect
RELX
9-2005 - 11-2016
Senior Solutions Architect/Contact Center
JPMorgan Chase & Co.
10-1998 - 9-2005
Consulting IT Architect
Nationwide
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1984 - 1988
Bachelor's degree
University of Tampa
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

Other World Wide Technology Employees

Explore more public profiles from related professionals.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Kim. Free, 10 seconds.