Kim Snipes

Initiator
DISC Type : Di

EVP, Head of Commercial Digital, AI and Client Experience at KeyBank Commercial

Cleveland, Ohio, United States

Overview

Kim is an EVP, Head of Commercial Digital, AI and Client Experience at KeyBank Commercial, bringing over 25 years of CIO and operations leadership in financial services. She excels at leveraging technology for business transformation and client experience, fostering proactive risk management.

Kim is deeply involved with the Childrens Tumor Foundation, actively participating in fundraising and advocacy due to her daughters condition. She also completed an MBA at UNC Charlotte Belk College of Business and a BA at Furman University.

She recently completed the Stanford AI course, "AI-Driven Leadership: Strategies for the Future. "

Personality Overview

Conviction Driven

Risk-Accepting

Confident

They respond well to objective pitches but also attach some value to relationships.  They don’t mind taking a stand if they believe in something. They usually prefer to drive the conversation.

Topics They Care About

AI Driven Transformation
Kim recently completed Stanford's "AI-Driven Leadership" course and emphasizes that successful GenAI adoption is an organizational achievement, not just technical.
Commercial Client Experience
She leads the development of a differentiated experience strategy for KeyBank's Commercial Bank and aims to transform client experiences.
Digital Banking Innovation
As EVP, Head of Commercial Digital, AI and Client Experience, she drives modern technology strategies and digital experiences to transform business.

Media Appearances

Kim has no verified media appearances

Work History

9-2022
EVP, Head of Commercial Digital, AI and Client Experience at KeyBank Commercial
1-2019 - 9-2022
CIO Consumer and Digital at KeyBank
6-2017 - 1-2019
CIO at USAA
5-2016 - 6-2017
CIO USAA Bank at USAA
12-2012 - 5-2016
Consumer Products and Operations Technology Executive at Capital One

Education

MBA from UNC Charlotte Belk College of Business
BA from Furman University

More Information

Social Presence :

Prographics :

Exp : 22 Location : Cleveland, Ohio, United States Job Level : Leadership Designation : EVP, Head of Commercial Digital, AI and Client Experience at KeyBank Commercial
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Insights For Selling To Kim

During A Call Or A Meeting

DO's

  • Focus on the big picture and the strategic value of your product
  • Clearly address the competitive aspects
  • Get them to a point where they are ready to bat for your product internally

DONT's

  • Don’t keep repeating the same information, it could make them impatient
  • Don't be unorganized, be prepared for the pitch
  • Don’t be very informal even if they are being so themselves

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kim is

  • Product value plays a big role, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Kim

  • If they do not firmly believe in you, they will refuse without hesitation.

Insights For Deal Planning

    How fast (or slow) will Kim move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Kim take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Kim

Personality Compatibility


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